FrameworkLTC API
FrameworkLTC by SoftWriters is the leading pharmacy management platform for long-term care pharmacies, powering dispensing, billing, delivery, and facility connectivity for 800+ closed-door pharmacies serving over two million patients. Its point APIs are available only through SoftWriters' partner program, with no public docs or sandbox. An unofficial API from Supergood lets you programmatically access resident profiles, prescriptions, dispensing records, delivery manifests, and billing data without a partnership agreement.
What is FrameworkLTC?
FrameworkLTC is a pharmacy management platform built by SoftWriters specifically for long-term care pharmacies—closed-door operations serving skilled nursing, assisted living, and group homes. Roughly 800 LTC pharmacies managing over two million patients run on it, spanning order entry and dispensing, document workflows, delivery logistics, and facility collaboration. The suite includes FrameworkLTC+ (AI-driven order entry), FrameworkECM (document workflow automation), FrameworkInsight (centralized data and forecasting), FrameworkFlow (barcode-driven workflow), FrameworkCourier and FrameworkPOD (delivery integration and logistics), FrameworkVision (facility collaboration), and FrameworkRxP (medication regimen reviews).
Common data entities:
- Resident profiles and medication regimens
- Prescriptions, orders, and dispensing records
- Facility orders and eMAR connectivity
- Billing and claims data
- Delivery manifests and courier tracking
The FrameworkLTC Integration Challenge
- No public developer portal, API documentation, or sandbox signup—despite open-architecture marketing
- Point APIs exist—like the FrameworkCourier API used by delivery partners—but only through the partner program via the Partnership Hub
- No self-serve keys or SDKs—every integration starts with a partnership conversation with SoftWriters
- The 200+ advertised integrations are curated partner builds, not a documented API surface open to new vendors
- LTC-critical data—resident medication profiles, facility orders, delivery manifests, billing—stays locked inside the Framework suite
- No unified-API provider covers FrameworkLTC, so downstream vendors each negotiate their own path in
How Supergood Creates FrameworkLTC APIs
Supergood creates and maintains an unofficial, managed API for FrameworkLTC. Instead of applying to the SoftWriters Partnership Hub and waiting on a curated integration, you use pharmacy-authorized credentials and Supergood handles authentication, session management, data extraction, and normalization into clean JSON across the Framework suite.
- Managed authentication with username/password and MFA, including automatic session refresh
- Normalized JSON for residents, prescriptions, dispensing, deliveries, and billing across facilities
- Continuous monitoring that detects FrameworkLTC workflow and UI changes—including FrameworkLTC+ AI-era updates—and adapts automatically
Use FrameworkLTC with AI agents: FrameworkLTC MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute call to scope the FrameworkLTC data and workflows you need. - Supergood Generates and Validates Your API
We build and validate a production-ready FrameworkLTC API against your target pharmacies. - Deploy with Monitoring
Go live with 24/7 monitoring and automatic adaptation as FrameworkLTC evolves.
Potential API Endpoints
Authentication
/authenticateAuthenticate to a FrameworkLTC pharmacy instance with username/password or MFA and obtain a session token for downstream calls.
Resident Operations
/residentsList resident profiles with demographics, facility assignment, and medication regimens, filterable by facility, unit, or status.
Prescriptions
/prescriptionsRetrieve prescriptions and orders with drug, prescriber, sig, cycle-fill status, and regimen review flags.
Dispensing
/dispensingPull dispensing records including fill events, packaging output, and workflow status across cycle and daily fills.
Delivery
/deliveriesFetch delivery manifests, courier assignments, and proof-of-delivery status for facility routes.
Billing
/claimsFetch billing and claims data, including adjudication outcomes and facility invoice detail.
Use Cases
Sync LTC dispensing data into analytics and forecasting
- Pull fills, orders, and billing events into your warehouse on a schedule - Track cycle-fill volume, packaging throughput, and margins across facilities - Feed census and regimen data into demand forecasting
Connect facility and eMAR workflows
- Read facility orders and resident regimens to keep eMAR systems aligned - Flag order changes and discontinuations for facility review - Reconcile pharmacy dispensing against facility administration records
Automate delivery and courier operations
- Pull delivery manifests into routing and dispatch tools without the FrameworkCourier partner gate - Track proof-of-delivery and exception status in real time - Reconcile delivered totes against dispensing and billing records
Power pharmacy rollups and billing reconciliation
- Extract complete resident, prescription, and claims history during acquisitions - Normalize data across FrameworkLTC and other pharmacy systems in a rollup - Reconcile claims and facility invoices across the book of business
Technical Requirements
Authentication
Username/password and MFA handled in a managed session
Connectivity
Authenticated access to FrameworkLTC pharmacy instances across the Framework suite
Response format
Normalized JSON across resident, prescription, dispensing, delivery, and billing objects
Rate limits
Managed by Supergood to stay within safe per-pharmacy thresholds
Session management
Automatic session refresh, token rotation, and re-authentication
Data freshness
Near real-time reads with configurable polling for order, fill, and delivery events
Security
SOC 2-aligned controls, encryption in transit and at rest, HIPAA-conscious PHI handling
Webhooks
Supergood-managed change detection with webhook delivery for new orders, fills, and delivery status changes
Latency
Typical reads in seconds, depending on pharmacy instance responsiveness
Throughput
Batch and incremental sync tuned per pharmacy and facility count
Reliability
Monitored 24/7 with automatic retries and failover
Adaptation
Supergood detects FrameworkLTC UI and workflow changes and updates the integration automatically
Frequently asked questions
No. SoftWriters offers point APIs like the FrameworkCourier API, but only through its partner program via the Partnership Hub—there are no public docs, SDKs, or sandbox signup. Supergood provides a managed, unofficial API so you don't need a partnership agreement.
Residents and medication regimens, prescriptions and orders, dispensing records, facility orders and eMAR-related data, billing and claims, and delivery manifests—normalized into consistent JSON.
Supergood integrates against the pharmacy's FrameworkLTC deployment, normalizing data that surfaces across modules like FrameworkFlow, FrameworkCourier, and FrameworkVision into one consistent API.
Yes. Supergood operates with pharmacy-authorized credentials, encrypts data in transit and at rest, supports BAAs, and follows SOC 2-aligned controls for handling PHI.
Supergood monitors the integration 24/7, detects workflow and UI changes—including the FrameworkLTC+ AI-driven updates SoftWriters is rolling out—and adapts automatically, typically with no action required on your side.