FieldAware API
FieldAware is field service management software that helps service companies schedule and dispatch technicians, manage work orders, track assets and maintenance, capture time and materials, and generate quotes and invoices via a mobile-first app. An unofficial API lets you pull custom
What is FieldAware?
FieldAware is a cloud platform for field service management used by service contractors and operations teams to coordinate work from call intake to invoicing. It centralizes scheduling and dispatch, work order execution, asset service history, mobile data capture, and time and materials tracking.
Core product areas include:
- Work Orders & Scheduling: job creation, calendars, route planning, dispatch, status tracking
- Customers, Sites & Contacts: account records, service locations, on-site contacts, SLAs
- Assets & Maintenance: equipment inventories, service history, preventive maintenance plans
- Mobile Forms & Attachments: checklists, custom forms, photos, notes, and electronic signatures
- Time & Materials: technician time, parts and consumables, price books
- Quotes & Invoicing: estimates, on-site approvals, invoice generation and exports
Common data entities:
- Customers, Sites, and Contacts
- Work Orders, Tasks, and Statuses
- Technicians, Teams, and Skills
- Assets/Equipment, Service History, and Maintenance Plans
- Time Entries and Materials/Parts Used
- Forms/Checklists, Photos, and Signatures
- Quotes, Invoices, and Line Items
The FieldAware Integration Challenge
Turning a mobile-first field service workflow into API-driven automation isn’t trivial:
- Role- and team-based permissions: dispatcher, technician, and manager views differ; access must reflect entitlements
- Scheduling complexity: overlapping calendars, skills, SLA windows, travel time, and reschedules
- Offline/mobile behavior: jobs may sync in batches; forms and photos arrive asynchronously
- Custom forms and fields: each tenant has tailored checklists, price books, and job types
- Attachments at scale: photos, PDFs, and signatures need reliable upload/download and integrity checks
- Enterprise security: SSO/MFA and session lifecycles must be handled safely for headless automation
How Supergood Creates FieldAware APIs
Supergood reverse-engineers authenticated browser and mobile flows to deliver a resilient API endpoint layer for your FieldAware tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened FieldAware adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as FieldAware evolves.
Use Cases
Work Order Data Sync
- Mirror customers, sites, and work orders into your internal systems - Keep job metadata and statuses current for dashboards and SLAs - Normalize addresses, priorities, and custom fields for multi-tenant operations
Scheduling & Dispatch Automation
- Create and schedule jobs from CRM, IoT alerts, or customer portals - Auto-assign technicians based on skills, location, and SLA due times - Trigger notifications and reschedules when conditions change
Job Closeout and Billing
- Capture time and materials programmatically and close jobs upon approval - Generate and sync invoices to your ERP (e.g., QuickBooks, NetSuite) - Attach photos, forms, and signatures to support compliance and audits
Asset & Preventive Maintenance
- Keep asset records and service history in sync with your CMMS or EAM - Generate PM work orders on cadence and track completion - Alert on overdue maintenance and parts consumption
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of work orders, customers, assets, and mobile artifacts
Security
Encrypted transport, scoped tokens, and audit logging; respects FieldAware role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., job completion approvals, invoice posting)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume work order sync and dispatch operations
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used areas such as Work Orders & Scheduling, Customers & Sites, Assets & Preventive Maintenance, Mobile Forms & Attachments, and Time & Materials, subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize work orders, time, materials, and invoices to match your ERP schema (e.g., QuickBooks, NetSuite) and deliver updates via webhooks or polling while complying with rate and permission constraints.
Yes. We support downloading artifacts and uploading attachments via signed uploads, with checksum validation and time-limited URLs.
We can enforce required skills, territories, and SLA due times during assignment and rescheduling, and we expose scheduling feedback for conflicts.