innRoad API
innRoad is an all-in-one cloud hotel management platform for independent hotels, inns, B&Bs, and boutique properties, combining a property management system, booking engine, channel manager, payments, and revenue management. An unofficial API lets you programmatically pull reservations, guests, rooms and rates, folios and payments, channel availability, and reports—and push updates like new bookings, rate and inventory changes, and check-in/check-out status back into innRoad.
What is innRoad?
innRoad is an all-in-one, cloud-based hotel management platform built for independent hoteliers, inns, B&Bs, and boutique properties, with no on-site hardware required. Properties use innRoad to manage reservations and front-desk operations, sync rates and availability across hundreds of OTAs, drive direct bookings, process payments, and forecast revenue. The company reports serving 2,000+ properties globally with 10 million+ reservations processed and 500+ partnerships and integrations.
Core product modules include:
- Property Management System (front desk, reservations, rooms, rates, folios)
- Booking Engine (commission-free direct bookings embedded on the property website)
- Channel Manager (real-time rate and inventory sync to Airbnb, Expedia, Booking.com, and hundreds of OTAs)
- Payment Processing (credit card processing, deposits, and chargebacks from the Payments dashboard)
- Revenue Management (ADR vs. occupancy comparisons and automated pricing adjustments)
- Task Management, Online Check-In/Check-Out, Advanced Reporting, and Website Development
Common data entities:
- Reservations, Bookings, Stays, Arrivals/Departures
- Guests, Guest Profiles, Online Check-In/Check-Out status
- Rooms, Room Classes, Inventory, Availability
- Rates, Rate Plans, Minimum-Stay Rules, ADR
- Folios, Payments, Deposits, Chargebacks
- Channels/OTA Connections, Housekeeping Tasks, Reports
The innRoad Integration Challenge
Independent properties run their daily operations on innRoad, but turning its portal- and dashboard-driven workflows into API-driven automation is non-trivial:
- No public developer API: innRoad markets 500+ partner integrations but does not publish open API documentation or self-serve developer access for independent properties
- Partner gates: channel and payment connections are pre-built partnerships, so custom data access typically requires going through innRoad rather than a documented endpoint
- Web and mobile portal access: front-desk, reservation, and payment data lives behind an authenticated web and mobile app rather than an exportable feed
- Real-time channel sync: rate and availability changes ripple across hundreds of OTAs, so integrations must respect innRoad's sync timing to avoid overbooking and rate drift
- Folio and payment sensitivity: deposits, chargebacks, and card transactions require careful, idempotent handling and PCI-aware access
- Report-only surfaces: many operational metrics live in dashboard reports rather than structured exports, complicating downstream analytics
How Supergood Creates innRoad APIs
Supergood reverse-engineers innRoad's authenticated web and mobile flows to deliver a resilient, normalized API layer for your property—covering reservations, rooms and rates, guests, folios, channel availability, and reports without waiting on a partner integration.
- Handles username/password login and MFA securely in a managed session
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across Reservations, Rooms, Rates, Guests, Folios, and Channels so you integrate once and rely on consistent objects
- Respects channel-sync timing and idempotency for rate, inventory, and payment writes
Use innRoad with AI agents: innRoad MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your innRoad modules, channels, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready innRoad adapter tailored to your property configuration and channel mix.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as innRoad evolves.
API Endpoints
Authentication
/authenticateAuthenticate to an innRoad property account using username/password (and MFA where enabled) and obtain a session token for downstream calls.
Reservations
/reservationsList reservations and stays with filters for date range, status, channel, and arrival/departure.
Reservations
/create_reservationCreate a new booking against available room classes and rate plans, including guest and payment details.
Inventory
/availabilityRetrieve room availability and rates by room class and date, including minimum-stay rules and OTA channel state.
Inventory
/ratesUpdate rates and inventory for room classes and date ranges, propagating changes to connected OTA channels.
Billing
/foliosPull guest folios, payments, deposits, and chargebacks from the Payments dashboard for reconciliation.
Use Cases
Sync reservations and guest data into your stack
- Pull reservations, stays, and guest profiles into a central warehouse or CRM - Stream arrival, departure, and check-in/check-out events to downstream guest-experience tools - Reconcile multi-channel bookings against a single source of truth
Automate rate and inventory updates across channels
- Push rate and inventory changes to innRoad and let the channel manager propagate to OTAs - Pull availability and minimum-stay rules to drive a custom direct-booking flow - Detect rate drift and overbooking risk across Airbnb, Expedia, and Booking.com
Reconcile folios and payments
- Sync folios, payments, deposits, and chargebacks into accounting and AR systems - Match daily revenue against ADR and occupancy for nightly close - Flag failed payments and disputed charges to retention and finance workflows
Power reporting and revenue analytics
- Extract occupancy, ADR, and revenue metrics from innRoad reports into BI tools - Combine reservation and channel performance data for forecasting - Automate housekeeping task status feeds for operations dashboards
Technical Specifications
Authentication
Username/password and MFA handled in a managed, encrypted session
Connectivity
Authenticated innRoad web and mobile flows reverse-engineered into a stable API surface
Response format
Normalized JSON across Reservations, Rooms, Rates, Guests, Folios, and Channels
Rate limits
Adaptive throttling tuned to your property to avoid innRoad-side limits and channel-sync conflicts
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for reservations, availability, and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, PCI-aware handling, and audit logging
Webhooks
Event-style callbacks for new bookings, modifications, cancellations, check-in/out, and payment changes
Latency
Sub-second reads on cached reservations and availability; multi-second writes when posting rate and channel updates
Throughput
Horizontally scaled workers sized to property volume across single and multi-channel operations
Reliability
Retry, backoff, and idempotency keys for reservation, rate, and payment writes
Adaptation
Continuous monitoring of innRoad releases and channel-partner changes to absorb UI and workflow drift
Frequently asked questions
innRoad markets 500+ partner integrations but does not publish open developer API documentation or self-serve API access for independent properties. Supergood works against your authenticated innRoad session to provide a programmatic API layer without a partner gate.
Yes. Writes to rates and inventory flow through innRoad's channel manager, which propagates changes to connected OTAs like Airbnb, Expedia, and Booking.com. Supergood respects innRoad's sync timing and uses idempotency keys to avoid overbooking and rate drift.
Yes. Folios, payments, deposits, and chargebacks from the Payments dashboard are exposed through the normalized API surface, with PCI-aware handling and audit logging for reconciliation workflows.
Supergood logs in with your innRoad credentials and handles MFA inside a managed session, maintaining continuity with automatic refresh and credential rotation so your integration stays connected.
Supergood continuously monitors innRoad releases and channel-partner changes, automatically adapting the adapter so your API keeps working as the platform evolves.