ServiceBox API
ServiceBox is an all-in-one, cloud-based field service management platform that runs service businesses from quote to scheduling to invoicing and payment. An unofficial API lets you programmatically pull customers, job sites, quotes, work orders, schedules, timesheets, and invoices—and push updates like new quotes, work orders, recurring maintenance contracts, and time entries back into ServiceBox.
What is ServiceBox?
ServiceBox is an all-in-one, cloud-based field service management platform that streamlines service business operations from scheduling through payment. Field service companies use ServiceBox to manage customers and job sites, build quotes, run work orders, schedule and dispatch technicians, track time and materials, manage recurring maintenance contracts, and turn completed jobs into invoices—with a mobile app for techs in the field and accounting integrations to QuickBooks and Sage.
Core product areas include:
- Quotes & Estimates (templated quotes that convert to work orders with one button)
- Work Order & Job Management (notes, to-dos, checklists, photos, time and materials)
- Scheduling & Dispatch (drag-and-drop calendar, automated recurring appointments)
- Invoicing & Payments (one-touch invoices from work orders, emailed pay links)
- Timesheets & Time Tracking (GPS-enabled check-in/out, auto-filled timesheets)
- Service Agreements & Preventative Maintenance (contract reminders, maintenance checklists, recurring work orders)
- Customer & Job Site Management plus mobile connectivity for field teams
Common data entities:
- Customers, Job Sites, Contacts, Equipment
- Quotes, Estimates, Templates, Stored Items
- Work Orders, Checklists, Notes, Photos, Signatures
- Schedules, Dispatch Assignments, Recurring Appointments
- Timesheets, Time & Materials Entries, Technicians
- Invoices, Payments, Service Agreements, Maintenance Contracts
The ServiceBox Integration Challenge
Service businesses run their daily operations on ServiceBox, but turning its portal- and mobile-driven workflows into API-driven automation is non-trivial:
- No public, documented API: ServiceBox is delivered as a web and mobile app, so there is no openly published developer API or self-serve tokens to build against
- Mobile-first field data: Time, photos, signatures, and checklist completions are captured in the technician app, not exposed through a stable integration surface
- Quote-to-invoice lifecycle: A record moves from quote to work order to invoice, and each transition carries notes, items, and status that downstream systems need to follow
- Accounting sync gaps: Native QuickBooks and Sage connectors cover invoices and customers, but not the operational data—schedules, timesheets, job-site equipment—you may want elsewhere
- Recurring contract logic: Service agreements auto-generate recurring work orders on configured intervals, so any integration must respect their scheduling rules and reminders
- Session-based authentication: Access runs through authenticated user logins rather than API keys, complicating headless automation and reporting
How Supergood Creates ServiceBox APIs
Supergood reverse-engineers the authenticated ServiceBox web and mobile flows to deliver a resilient, programmatic API layer for your account—covering customers, quotes, work orders, schedules, timesheets, and invoices without waiting on a published developer API.
- Handles username/password login and MFA securely in a managed session
- Maintains session continuity with automatic refresh and change detection
- Normalizes responses across Quotes, Work Orders, Schedules, Timesheets, and Invoices so you integrate once and rely on consistent objects
- Preserves the quote-to-work-order-to-invoice lifecycle and recurring contract rules so automation matches what your team sees in ServiceBox
Use ServiceBox with AI agents: ServiceBox MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your ServiceBox modules, workflows, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready ServiceBox adapter tailored to your account configuration and data.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as ServiceBox evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a ServiceBox account using username/password (and MFA where enabled) and obtain a session token for downstream calls.
Customers
/customersList customers and job sites with filters for status, location, and associated equipment.
Quotes
/create_quoteCreate a quote from templates and stored items, ready to convert into a work order.
Work Orders
/work_ordersRetrieve work orders with notes, checklists, time-and-materials entries, photos, and status.
Scheduling
/create_appointmentSchedule or dispatch a work order to a technician, including recurring maintenance appointments.
Invoicing
/invoicesPull invoices and payments generated from work orders, including emailed payment-link status.
Use Cases
Sync customers, job sites, and equipment to your systems
- Pull customer, job-site, and equipment records into a CRM or data warehouse - Keep contact and service-address data consistent across ServiceBox and downstream tools - Surface equipment service history for reporting and renewal outreach
Automate the quote-to-invoice lifecycle
- Create quotes from templates and stored items via API - Track conversion from quote to work order to invoice with full status - Push invoice and payment events into accounting and revenue dashboards
Pull timesheets and time-and-materials for payroll and billing
- Stream GPS-based check-in/out and timesheet data into payroll systems - Reconcile billable time and materials against invoices - Flag missing or unapproved entries before billing runs
Keep schedules and recurring maintenance in sync
- Read drag-and-drop schedules and dispatch assignments for capacity planning - Trigger and track recurring work orders from service agreements - Push maintenance reminders and contract events to customer-communication tools
Technical Specifications
Authentication
Username/password and MFA handled in a managed session
Connectivity
Authenticated ServiceBox web and mobile app flows, reverse-engineered into a stable API surface
Response format
Normalized JSON across Customers, Quotes, Work Orders, Schedules, Timesheets, and Invoices
Rate limits
Adaptive throttling tuned to your account to avoid platform-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for work orders, schedules, and invoices with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for quote acceptance, work-order status, timesheet, and invoice changes
Latency
Sub-second reads on cached entities; multi-second writes when posting through quote and work-order workflows
Throughput
Horizontally scaled workers sized to multi-technician, multi-job-site volume
Reliability
Retry, backoff, and idempotency keys for quote, work-order, and invoice writes
Adaptation
Continuous monitoring of ServiceBox releases and UI changes to keep the integration stable
Frequently asked questions
ServiceBox is delivered as a web and mobile field service app and does not publish a self-serve developer API. Supergood works against the authenticated application surface to provide a programmatic API for your account.
Yes. Supergood normalizes data across customers, quotes, work orders, schedules, timesheets, and invoices, so the full quote-to-invoice lifecycle is available through one consistent API surface.
ServiceBox's native connectors sync invoices and customers to QuickBooks and Sage. Supergood complements them by exposing operational data—schedules, timesheets, job-site equipment, and work-order detail—that those accounting connectors do not surface.
Yes. Service agreements and their auto-generated recurring work orders are exposed through the same API, so you can read contract schedules, reminders, and maintenance checklists alongside operational data.
Supergood logs in with your existing ServiceBox credentials, handling MFA where enabled, and maintains the session automatically—no manual token management required.