ServicePower API
ServicePower is field service management software used by manufacturers, retailers, insurers, and utilities to run service operations end-to-end. An unofficial API lets you pull work orders, customer and equipment details, appointment windows, technician assignments, and claim records
What is ServicePower?
ServicePower is a cloud platform for field service management that connects internal technicians and third-party service providers with customers, equipment, and schedules. Teams use ServicePower to create and dispatch work orders, optimize appointments and routes, manage contractor networks and compliance, process warranty and service claims, and capture field data via mobile.
Core product areas include:
- Work Order Management (e.g., intake, scheduling, dispatch, status tracking)
- Smart Scheduling & Optimization (e.g., appointment windows, capacity, routing)
- Contractor & Technician Network (e.g., skills, certifications, compliance)
- Warranty & Claims (e.g., entitlement checks, parts/labor, approvals)
- Field Data Capture (e.g., photos, notes, signatures, outcomes)
Common data entities:
- Customers, Locations, and Contacts
- Work Orders (service types, problems, SLAs, appointment windows)
- Service Providers/Technicians (skills, regions, capacity, compliance)
- Equipment/Assets (models, serials, entitlement/warranty status)
- Parts and Labor line items
- Claims (totals, approvals, artifacts)
The ServicePower Integration Challenge
Field service teams rely on ServicePower daily, but turning portal workflows and optimizer-driven decisions into API automation is non-trivial:
- Optimizer constraints: Appointment and dispatch logic depend on skills, capacity, travel times, SLAs, and business rules that must be respected programmatically
- Multi-entity networks: Internal technicians and third-party contractors have different entitlements, regions, and compliance requirements
- Portal-first features: Some scheduling, claim review, and provider workflows are tuned for web UI interactions; data can be spread across screens and exports
- Security & permissions: Role-based access, SSO/MFA, and provider scoping complicate headless data access and updates
How Supergood Creates ServicePower APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your ServicePower tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements, role-based permissions, and scheduling rules to ensure compliant access and valid updates
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened ServicePower adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as ServicePower evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Work Orders
/work-ordersList work orders with filters and summary details.
Work Orders
/work-ordersCreate a new work order with customer, equipment, and SLA details.
Dispatch
/work-orders/{workOrderId}/dispatchAssign a technician/provider and set an appointment window, respecting skills and capacity.
Claims
/claimsSubmit a warranty/service claim with parts and labor line items, linked to a completed work order.
Use Cases
Work Order Data Sync
- Mirror work orders, customers, and equipment into your internal systems - Keep job metadata current for operations, analytics, and CS dashboards - Normalize addresses, statuses, SLAs, and appointment windows across tenants
Appointment Scheduling Automation
- Offer self-serve booking and rescheduling via your customer portal - Validate capacity and skills before committing appointment windows - Trigger optimizer-friendly updates while respecting SLAs and provider constraints
Dispatch & Capacity Management
- Auto-assign jobs to technicians based on skills, proximity, and capacity - Batch-dispatch for route optimization or daily board updates - Track on-site ETAs, job progress, and status changes in real time
Warranty & Claims Processing
- Submit claims with parts/labor line items and documentation - Sync claim statuses and totals to ERP (e.g., NetSuite, QuickBooks) - Automate entitlement checks and approvals workflows
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and optimizer usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of work orders, schedules/dispatches, and claim objects
Security
Encrypted transport, scoped tokens, and audit logging; respects ServicePower role-based permissions and provider scoping
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., claim approvals, job status changes, reschedules)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume work order sync and batch dispatch operations
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Work Order Management, Scheduling/Dispatch, Contractor Network, and Warranty/Claims, subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize claim records (parts, labor, taxes, totals) and deliver updates via webhooks or polling while complying with rate and permission constraints (e.g., NetSuite, QuickBooks).
Yes. We support downloading and uploading artifacts (photos, signatures, PDFs) via signed uploads, with checksum validation and time-limited URLs.