WorkWave API
WorkWave is field service software used by pest control, lawn care, cleaning, HVAC, and other service businesses to manage customers, service locations, schedules, routes, mobile technicians, and billing. An unofficial API lets you pull customers and service locations, work orders and
What is WorkWave?
WorkWave provides cloud software for field service and last‑mile operations. Brands such as PestPac, WorkWave Service, Route Manager, Fleet/GPS, and WorkWave Payments centralize customer management, scheduling and dispatch, route optimization, mobile proof of service, and billing.
Core product areas include:
- Field Service Management (e.g., customers, service locations, work orders, schedules, dispatch)
- Route Planning & Last‑Mile (e.g., territory planning, daily route optimization, ETAs)
- Mobile Workforce & GPS (e.g., technician tracking, time clock, proof of service, photos/signatures)
- Billing & Payments (e.g., invoices, subscriptions/recurring service, WorkWave Payments)
- Vertical Compliance (e.g., PestPac chemical usage, service documentation)
Common data entities:
- Accounts/Customers, Contacts, and Branches
- Service Locations and Property Details
- Work Orders/Jobs, Status, Service Codes, Durations
- Schedules/Appointments, Time Windows, Routes
- Technicians/Cews/Vehicles and Skills/Capabilities
- Service Reports, Photos, Signatures, Notes
- Materials/Chemicals, Inventory, and Compliance Metrics
- Invoices, Line Items, Taxes, Discounts, Payments/Refunds
- Estimates/Quotes and Recurring Service Plans/Contracts
The WorkWave Integration Challenge
Field service companies run day-to-day on WorkWave, but turning portal-based workflows into API-driven automation can be hard:
- Multi-product surface area: PestPac, Service, Route Manager, and Payments have different UX, data models, and entitlements
- Scheduling complexity: Calendar constraints, technician skills, time windows, recurring plans, and SLA rules must be respected programmatically
- Route optimization: Interactive planning, mid‑day changes, and branch/territory permissions complicate headless orchestration
- Rich artifacts: Photos, signatures, service reports, and chemical usage require robust upload/download flows
- Enterprise security: SSO/MFA and granular role-based controls (branch/tech/role) challenge unattended access
How Supergood Creates WorkWave APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your WorkWave tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened WorkWave adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as WorkWave evolves.
Use Cases
Customer and Location Sync
- Mirror customers, contacts, and service locations into your CRM or data warehouse - Keep address, access instructions, and property metadata fresh for routing and analytics - Resolve duplicates and normalize fields for multi-branch operations
Scheduling and Dispatch Automation
- Create work orders from sales/CRM events with preferred time windows and skills - Auto-assign or reassign technicians based on availability and territory - Send appointment confirmations and reminders via your messaging stack
Route Optimization and ETA Sharing
- Push daily jobs to Supergood to generate optimized routes per branch/crew - Stream ETAs to customer portals and notify when technicians are en route - Re-optimize mid-day when cancellations or emergencies occur
Field Reporting and Compliance
- Ingest service outcomes, photos, signatures, and chemical usage for QA and regulatory reporting - Trigger follow-ups, upsells, or warranty visits based on results - Feed BI dashboards for SLA adherence and productivity
Billing and Payments Sync
- Generate invoices from completed jobs and post to accounting (e.g., QuickBooks, NetSuite) - Capture payments via WorkWave Payments and reconcile daily deposits - Manage recurring plans and auto-billing for service contracts
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of customers, schedules, work orders, routes, and billing objects
Security
Encrypted transport, scoped tokens, and audit logging; respects WorkWave role-based permissions
Webhooks
Optional asynchronous delivery for long-running or event-based workflows (e.g., job completions, invoice payments)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume schedule sync, route optimization, and invoice processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Field Service (customers, locations, work orders, schedules), Route Manager (routes, ETAs, re-optimization), and Billing (invoices, payments), plus vertical features like PestPac chemical usage—subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize invoices and payment records to match your ERP schema (e.g., QuickBooks, NetSuite) and deliver updates via webhooks or polling while complying with rate and permission constraints.
Yes. We support downloading service artifacts and uploading attachments via signed uploads, with checksum validation and time-limited URLs. Chemical usage data (product, quantity, units, application method) can be captured and synced for compliance.