Total Office Manager API
Total Office Manager is an all‑in‑one field service management and accounting platform used by HVAC, plumbing, electrical, and mechanical contractors to run their businesses end‑to‑end. An unofficial API lets you pull customers and service locations, work orders and schedules, technic
What is Total Office Manager?
Total Office Manager is a comprehensive platform for field service and specialty contracting that combines CRM, dispatching and scheduling, inventory and purchasing, job costing, and full back‑office accounting. Teams use it to manage customers and service locations, dispatch technicians, track equipment and service agreements, process invoices and payments, and maintain inventory across warehouses and trucks.
Core product areas include:
- CRM & Locations (customers, service sites, contacts)
- Dispatching & Scheduling (work orders, calendar/board, technician assignment)
- Financials (invoices, payments, credit memos, terms, taxes)
- Items & Inventory (inventory/non‑inventory/service items, warehouses, trucks, POs)
- Equipment & Service Agreements (assets, warranties, maintenance plans)
- Field Operations (mobile work order execution, time cards, photos/attachments)
- Job Costing & Reporting (labor/parts allocation, profitability)
Common data entities:
- Customers, Contacts, and Service Locations
- Work Orders/Service Tickets, Statuses, and Assignments
- Technicians/Employees and Timesheets
- Invoices, Line Items, Payments, and Taxes
- Items (Inventory, Non‑Inventory, Services), Warehouses/Trucks, Purchase Orders
- Equipment/Assets with serials, models, and warranties
- Service Agreements/Contracts and scheduled visits
The Total Office Manager Integration Challenge
Field service teams rely on Total Office Manager daily, but turning portal‑first workflows and on‑premise deployments into API‑driven automation is non‑trivial:
- Module‑specific UX and permissions: Dispatch board, accounting, and inventory each have distinct entitlements and data views
- On‑prem and hybrid environments: Desktop and web components, plus mobile extensions, complicate headless access and session continuity
- Financial rigor: Taxes, terms, periods, and audit trails must be respected programmatically
- Inventory complexity: Multi‑warehouse, truck stock, and serialized items require careful handling
- Attachments and mobile artifacts: Job photos, signatures, and documents live behind authenticated flows
How Supergood Creates Total Office Manager APIs
Supergood reverse‑engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your Total Office Manager tenant.
- Handles username/password, SSO/OAuth (where enabled), and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh, change detection, and role‑aware access
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and permissions to ensure compliant access across dispatch, accounting, and inventory
Getting Started
- Schedule Integration Assessment
Book a 30‑minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Total Office Manager adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Total Office Manager evolves.
Use Cases
Dispatch & Schedule Sync
- Mirror customers, service locations, technicians, and calendars into your systems - Keep work order metadata current for routing, SLAs, and analytics - Update job statuses bi‑directionally (scheduled, en route, working, complete)
Ticket Automation from Portals and Sensors
- Create work orders automatically from customer portals, call centers, or IoT alerts - Auto‑assign technicians based on skills, zones, or availability - Attach photos, PDFs, and diagnostic data at creation time
Financials: Invoicing and Payments
- Generate invoices with labor and parts line items from your product or after job completion - Pull invoice, payment, and balance status to reconcile with your ERP or data warehouse - Enforce tax codes, terms, and accounting periods programmatically
Assets & Maintenance Programs
- Ingest equipment/asset lists with models, serials, and warranty dates - Sync service agreements and upcoming visits to drive renewals and reminders - Record service history to enrich reliability and lifecycle analytics
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer‑managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real‑time retrieval of customers, work orders, invoices, inventory, and assets
Security
Encrypted transport, scoped tokens, and audit logging; respects role‑based permissions and accounting period locks
Webhooks
Optional async delivery for long‑running workflows (e.g., job completion, invoice posting, agreement renewals)
Latency
Sub‑second responses for list/detail queries under normal load
Throughput
Designed for high‑volume dispatch sync, ticket creation, and invoice posting
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used areas such as Customers & Locations, Dispatching (Work Orders, Scheduling), Financials (Invoices, Payments), Items & Inventory (Warehouses/Trucks), and Equipment & Service Agreements, subject to your licensing and entitlements. We scope coverage during the integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. For on‑prem/hybrid deployments, we use secure connectors and session management to maintain reliable, compliant access with automated refresh and challenge handling.
Yes. We can normalize invoices, line items, taxes, and payments to match your ERP schema (e.g., QuickBooks, NetSuite) and deliver updates via webhooks or polling while complying with rate and permission constraints.
Yes. We support downloading artifacts and uploading attachments via signed uploads, with checksum validation and time‑limited URLs—ideal for before/after photos, PDFs, and signed work orders.