AlayaCare API
AlayaCare is a cloud platform for home care, home health, and home infusion agencies across North America and Australia, spanning scheduling, clinical documentation, EVV, billing, payroll, and client and family portals. An unofficial API lets you programmatically pull clients, visits, schedules, care plans, and billing data—and push updates like new visits and client records back into AlayaCare without waiting on vendor-issued keys, signed developer agreements, or a paid Connector add-on.
What is AlayaCare?
AlayaCare is a cloud-based software platform for home-based care agencies—home care, home health, home infusion, palliative care, and IDD services—across North America and Australia. The platform combines scheduling and workforce management with map-based optimization, clinical documentation and care plans, billing and payroll, caregiver mobile apps, a client and family portal, and newer AI capabilities including the Layla AI assistant and AlayaFlow AI agents, serving agencies from small providers to enterprise and government-funded programs.
Core product areas include:
- Scheduling and workforce management (map-based optimization, Visit Optimizer)
- Clinical documentation and care plan management with mobile point-of-care apps
- Billing, payroll, and custom reporting
- Family Portal, Secure Messaging, and Client Intelligence Suite
- AI and integration tooling (Layla AI Assistant, AlayaFlow agents, Connector)
Common data entities:
- Clients, Demographics, Contacts, Groups
- Employees, Skills, Unavailabilities, Schedules
- Visits, EVV records, Progress notes, Vitals, Medications
- Care plans, Forms, Tasks, Billing and accounting records, Payroll inputs
The AlayaCare Integration Challenge
Unlike most post-acute platforms, AlayaCare publishes REST API documentation—but documented is not the same as accessible, and production access remains tightly gated:
- Vendor-issued keys only: the external REST API (v2/v3) uses Basic Auth with public/private keys that AlayaCare provisions per customer database and delivers via LastPass—there is no self-serve signup or free sandbox
- Environment-bound credentials: keys are tied to a specific database, and UAT or staging environments can be restored at any time, invalidating keys and forcing regeneration
- Contract-gated third-party access: outside developers must sign API Developer Access Terms and a commercialization agreement before building against customer data
- Non-standard eventing: change events stream through AWS SQS queues that your middleware must consume, rather than standard webhooks
- Premium integration tooling: the no-code Connector iPaaS is positioned as a premium feature, and there are no official SDKs
- PHI and compliance constraints: client records, clinical notes, medications, and EVV data demand HIPAA-aligned access controls and audit trails
How Supergood Creates AlayaCare APIs
Supergood reverse-engineers AlayaCare's authenticated workflows to deliver a resilient, normalized API layer for your agency—covering clients, scheduling, clinical documentation, and billing without waiting on vendor-issued keys, signed developer agreements, or SQS middleware builds.
- Handles agency credentials, MFA, and session continuity securely in a managed session
- Survives environment restores and credential churn with automated refresh and change detection
- Normalizes responses across clients, visits, care plans, and billing so you integrate once and rely on consistent objects
- Delivers standard webhook-style events instead of requiring your own AWS SQS consumers
Use AlayaCare with AI agents: AlayaCare MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your AlayaCare environment, data entities, and authentication model. - Supergood Generates and Validates Your API
We deliver a hardened, production-ready AlayaCare adapter tailored to your agency configuration. - Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as AlayaCare evolves.
Potential API Endpoints
Authentication
/authenticateAuthenticate to an AlayaCare agency environment and obtain a session token for downstream calls.
Client Operations
/clientsList clients with demographics, contacts, groups, and status filters.
Visits
/visitsRetrieve completed and upcoming visits with caregiver, EVV verification status, and date-range filters.
Scheduling
/schedulesPull visit schedules, employee assignments, and availability across branches and programs.
Clinical
/care_plansRetrieve care plans, progress notes, vitals, medications, and form submissions for a client.
Billing
/billingPull billing and accounting records, invoices, and payroll inputs by payer and date range.
Use Cases
Sync client and visit data into your systems
- Pull clients, demographics, and care plans from AlayaCare into a central warehouse - Stream visit completions and EVV records to downstream analytics tools - Keep client records in sync with CRM, referral, and reporting systems
Automate scheduling and workforce operations
- Pull schedules, employee skills, and unavailabilities in near real time - Flag unverified or missed visits before they become compliance problems - Feed schedule and visit data to staffing and capacity planning workflows
Reconcile billing and payroll
- Pull billing, accounting, and invoice records for financial reporting - Match visit activity against expected billing to surface leakage - Sync payroll inputs to external payroll systems without manual exports
Power clinical quality and family engagement
- Extract progress notes, vitals, and medication records for QA review - Track form and assessment completeness across programs - Trigger family and client communications from visit and care plan events
Technical Requirements
Authentication
Agency credentials and MFA handled in a managed, encrypted session—no vendor-issued key provisioning required
Connectivity
Authenticated AlayaCare workflows surfaced as a normalized API across programs and environments
Response format
Normalized JSON across client, visit, schedule, care plan, and billing objects
Rate limits
Adaptive throttling tuned to your environment to avoid platform-side limits
Session management
Automatic session refresh, credential rotation, and recovery from environment restores
Data freshness
Near real-time pulls for clients, visits, and billing with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, HIPAA-aligned controls, and audit logging
Webhooks
Standard webhook-style callbacks for visit, client, and billing events—no AWS SQS consumers to build
Latency
Sub-second reads on cached entities; multi-second writes when posting through scheduling and billing workflows
Throughput
Horizontally scaled workers sized to small-agency through enterprise and government program volume
Reliability
Retry, backoff, and idempotency keys for scheduling, clinical, and billing operations
Adaptation
Continuous monitoring of AlayaCare releases and per-environment configuration drift
Frequently asked questions
The documented v2/v3 API is customer- and partner-gated: keys are provisioned per customer database by AlayaCare, there is no self-serve signup or free sandbox, and third-party developers must sign developer access and commercialization agreements. Supergood gives you a normalized API using your existing authenticated access, without waiting on that provisioning path.
AlayaCare streams change events through AWS SQS queues that customers must consume with their own middleware. Supergood replaces that with standard webhook-style callbacks for visit, client, and billing events, so you don't have to build or operate queue consumers.
Yes. PHI flows through an encrypted credential vault with scoped tokens, HIPAA-aligned access controls, and full audit logging so clinical and billing data stays protected.
Clients and demographics, employees and schedules, visits and EVV records, care plans, progress notes, vitals, medications, forms, and billing and accounting records are exposed through one normalized API surface, with write operations where your configuration permits them.
Supergood continuously monitors AlayaCare releases and your environment's configuration—including environment restores that invalidate credentials—adapting the adapter automatically so your integration keeps running.