ClearCare API
ClearCare—acquired by WellSky in November 2019 and rebranded WellSky Personal Care in September 2021—is the operations platform behind 4,500+ private-duty home care agencies, covering scheduling, caregiver management, EVV and telephony clock-ins, billing, and family communication. Its Connect API is publicly documented but gated behind a signed API Agreement and fee-bearing Order Form with vendor-issued tokens. An unofficial API lets you programmatically pull clients, caregivers, shifts, EVV records, and invoices—without the contract.
What is ClearCare?
ClearCare is the web-based operations platform that private-duty home care agencies run on—covering scheduling and shift management, caregiver recruiting and management, electronic visit verification (EVV) and telephony clock-ins, billing, payroll inputs, and family communication. Originally built by San Francisco-based ClearCare, the platform was acquired by WellSky in November 2019 and renamed WellSky Personal Care in September 2021—but much of the industry still knows it as ClearCare, and agencies still log in at clearcareonline.com. Today it powers 4,500+ agencies and 600,000 caregivers delivering roughly $6 billion in annual care, from single-site agencies to the largest franchise enterprises in home care.
Core product areas include:
- Scheduling and shift management (caregiver-to-client scheduling, open-shift management, mobile schedule access)
- Caregiver management (applicant tracking, screening and training tools, engagement and retention programs)
- EVV and visit documentation (clock-ins/outs and task documentation from the field)
- Billing and payroll inputs (invoicing, payment collection, payroll-ready hours)
- Family Room portal (client care calendar, shift notes, and family bill pay and splitting)
- Mobile app and AI workflows (WellSky Personal Care mobile app; SkySense AI summarization and ambient documentation)
Common data entities:
- Clients, Care plans, Assessments
- Caregivers, Applicants, Credentials
- Shifts, Schedules, Visit records (carelogs)
- EVV clock-ins, Telephony records, Tasks
- Invoices, Payments, Payroll hours
The ClearCare Integration Challenge
Agencies run their entire operation on ClearCare, and there is a documented REST API—but access is contractual, not self-serve:
- Public docs, gated access: The WellSky Personal Care Connect API is documented at apidocs.clearcareonline.com, but you can't just sign up—access requires a signed ClearCare Connect API Agreement plus a fee-bearing Order Form
- Vendor-issued tokens: API tokens are issued by WellSky only after the contract is executed, so timelines depend on vendor legal and enablement queues
- Vendor-side enablement for partners: Even established integrations, like Checkr background checks, require WellSky-side enablement before they work for an agency
- No SDKs or marketplace: There are no client libraries or app marketplace—every integration is a bespoke, contract-first project
- Webhooks behind the same gate: Event subscriptions exist via the API's /v1/subscriptions/ resource, but only for contracted API customers
- Rebrand confusion: Logins and API docs still live on clearcareonline.com while contracts and support run through WellSky, complicating procurement and support paths
How Supergood Creates ClearCare APIs
Supergood reverse-engineers ClearCare's authenticated web workflows to deliver a resilient API layer for your agency—covering clients, caregivers, shifts, and billing without waiting on an API Agreement, Order Form fees, or vendor-issued tokens.
- Handles agency credentials, MFA, and session continuity securely in a managed session
- Maintains sessions with automated refresh and change detection as WellSky ships updates
- Normalizes responses across clients, caregivers, shifts, EVV records, and invoices so you integrate once and rely on consistent objects
- Aligns with HIPAA-conscious access controls, scoped tokens, and audit logging for client and caregiver data
Use ClearCare with AI agents: ClearCare MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your ClearCare configuration, agency locations, and authentication model. - Supergood Generates and Validates Your API
We deliver a hardened, production-ready ClearCare adapter tailored to your agency's workflows. - Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as the platform evolves.
Potential API Endpoints
Authentication
/authenticateAuthenticate to a ClearCare (WellSky Personal Care) agency account and obtain a session token for downstream calls.
Client Operations
/clientsList client profiles, care plans, and status with agency and location filters.
Caregiver Operations
/caregiversRetrieve caregiver profiles, credentials, and availability across the agency.
Scheduling
/schedulesPull schedules and open shifts with date-range, caregiver, and client filters.
Visits
/carelogsRetrieve visit records with EVV clock-ins/outs, completed tasks, and shift notes.
Billing
/invoicesPull invoices, payments, and payroll-ready hours for billing and payroll reconciliation.
Use Cases
Sync agency operations into your systems
- Pull clients, caregivers, and schedules into a central warehouse - Stream shift and schedule changes to analytics and staffing tools - Build a single operational view across franchise locations
Automate billing and payroll
- Pull invoices and payments into accounting systems - Feed payroll-ready hours to payroll providers automatically - Flag unbilled or mismatched visits before invoicing runs
Monitor EVV and visit compliance
- Compare EVV clock-ins against scheduled shifts in real time - Flag missed, late, or short visits to care coordinators - Feed visit verification data to state EVV reporting workflows
Streamline caregiver recruiting and retention
- Sync applicant and credential data with HR and screening tools - Alert on expiring credentials before they lapse - Track caregiver utilization and retention metrics across offices
Technical Requirements
Authentication
Agency credentials and MFA handled in a managed, encrypted session
Connectivity
Authenticated ClearCare web workflows surfaced as a normalized API—no Connect API Agreement or Order Form required
Response format
Normalized JSON across client, caregiver, shift, EVV, and invoice objects
Rate limits
Adaptive throttling tuned to your agency to avoid platform-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for shifts, EVV events, and invoices with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, HIPAA-aligned controls, and audit logging
Webhooks
Event-style callbacks for shift changes, clock-ins/outs, new clients, and invoice updates
Latency
Sub-second reads on cached entities; multi-second reads on deep schedule pulls
Throughput
Horizontally scaled workers sized to single-office and franchise-enterprise volume
Reliability
Retry, backoff, and idempotency keys across scheduling and billing operations
Adaptation
Continuous monitoring of WellSky Personal Care releases and agency configuration drift
Frequently asked questions
Yes. ClearCare was acquired by WellSky in November 2019 and renamed WellSky Personal Care in September 2021. It's the same platform—agencies still log in at clearcareonline.com—and this page uses the ClearCare name most of the industry still searches for.
It does—the Connect API is publicly documented at apidocs.clearcareonline.com—but access requires a signed ClearCare Connect API Agreement and a fee-bearing Order Form, with tokens issued by WellSky after contracting. Supergood works from your existing agency credentials instead, so you don't need the contract to reach your own data.
Yes. Data flows through an encrypted credential vault with scoped tokens, HIPAA-aligned access controls, and full audit logging so client, caregiver, and visit data stays protected.
Yes. Supergood normalizes clients, caregivers, shifts, and invoices across offices so franchise enterprises integrate once and get consistent objects for every location.
Supergood continuously monitors WellSky Personal Care releases and your agency configuration, adapting the adapter automatically so your integration keeps running through updates.