Eldermark API
Eldermark is a senior living operations platform combining clinical EHR, eMAR, point-of-care documentation, risk management, billing and payments, CRM, and analytics for 2,500+ communities. There is no developer portal — the only public API surface is a Postman workspace for the Eldermark NEXT Integrators API, with credentials issued per integrator and no self-serve signup or sandbox. An unofficial API lets you programmatically pull residents, assessments, medication records, invoices, and leads—and push updates back into Eldermark.
What is Eldermark?
Eldermark is a senior living software platform that has served the industry for roughly 30 years, connecting clinical documentation, financial operations, and business intelligence in one system for 2,500+ communities. Its modules span clinical (EHR, eMAR, point-of-care documentation, risk management), financial (billing automation, digital payments), growth (CRM for lead and occupancy management, digital marketing, resident engagement), and operations (dashboards, ElderSmarts AI analytics, ElderForms document management). The platform relaunched as cloud-native Eldermark NEXT in late 2023.
Common data entities:
- Resident EHR records and assessments
- eMAR and point-of-care documentation
- Incident and risk management records
- Service plans and care levels
- Resident billing, payments, and occupancy/census
- CRM leads and move-in pipeline
The Eldermark Integration Challenge
- No developer portal: the only public API artifact is a Postman workspace for the Eldermark NEXT Integrators API
- OAuth 2.0 client-credentials are issued per integrator by Eldermark — there is no self-serve signup, key issuance, or sandbox
- The partners page is a sales contact form, not a formal partner program with published terms or pricing
- The documented surface (organizations, communities, residents, webhook subscriptions) covers a slice of the platform, while eMAR, assessments, billing, and CRM data stay locked in the application
- Many operators still run the legacy product, described by reviewers as not web-based and heavily manual, with only around 10 listed integrations
- No SDKs, and only about 30 listed integration partners across the platform
How Supergood Creates Eldermark APIs
Supergood builds and maintains an unofficial, managed API on top of the Eldermark workflows your team already uses. Instead of waiting on per-integrator credentials from a program with no published terms, you get clean REST endpoints for the resident, clinical, billing, and sales data your systems need — across both Eldermark NEXT and legacy deployments.
- Handles authentication, MFA, and session management automatically
- Normalizes residents, assessments, eMAR, and billing data into consistent JSON
- Monitors for UI and workflow changes and adapts the integration before it breaks
- Delivers webhook-style change notifications beyond the narrow documented surface
Use Eldermark with AI agents: Eldermark MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute call to scope the Eldermark data and workflows you need. - Supergood Generates and Validates Your API
We build and test a production-ready API tailored to your Eldermark workflows. - Deploy with Monitoring
Go live with continuous monitoring and automatic adaptation as Eldermark evolves.
Potential API Endpoints
Authentication
/authenticateEstablish an authenticated session with managed credential handling
Resident Operations
/residentsRetrieve resident demographics, census, and community assignment
Clinical
/assessmentsPull resident assessments and service plan details
Clinical
/emarRetrieve medication administration records and point-of-care documentation
Billing
/invoicesPull resident billing, charges, and payment records
Sales & CRM
/leadsRetrieve CRM leads and move-in pipeline records
Use Cases
Occupancy & Census Reporting
- Pull census and occupancy across communities - Feed portfolio dashboards without manual exports - Track move-ins, move-outs, and unit availability
eMAR & Clinical Oversight
- Extract eMAR records and point-of-care documentation - Reconcile against pharmacy partner data - Surface missed administrations and open incidents
Billing & Payments Reconciliation
- Retrieve resident charges, invoices, and payments - Sync to accounting and portfolio finance systems - Catch billing discrepancies across care levels
Sales & Move-In Pipeline
- Pull CRM leads and referral sources - Sync pipeline stages to external marketing tools - Trigger follow-ups on stalled move-in opportunities
Technical Requirements
Authentication
Managed credential-based login with automated session handling
Connectivity
Connects to Eldermark's application the same way an authorized user does — works across Eldermark NEXT and legacy deployments
Response format
Normalized JSON over REST
Rate limits
Managed request pacing tuned to Eldermark's tolerances
Session management
Automatic session refresh and re-authentication
Data freshness
Near real-time reads; configurable polling for change detection
Security
Encryption in transit and at rest; credentials stored in a secrets vault; access limited to data your organization is authorized to view
Webhooks
Supergood-managed change events for census, clinical, and billing data — beyond the narrow documented webhook surface
Latency
Typical reads complete in 1-3 seconds depending on workflow
Throughput
Scales horizontally across communities and operator portfolios
Reliability
Monitored 24/7 with automatic retries and failure alerts
Adaptation
UI and workflow changes detected and patched by Supergood, typically within hours
Frequently asked questions
Not in any self-serve sense. The only public artifact is a Postman workspace for the Eldermark NEXT Integrators API (OAuth 2.0 client-credentials covering organizations, communities, residents, and webhook subscriptions). Credentials are issued per integrator by Eldermark, with no developer signup, sandbox, or published terms. Supergood provides a managed alternative that doesn't depend on that process.
The Integrators API targets Eldermark NEXT, and the legacy product is widely described as not web-based with heavily manual workflows. Supergood's approach works with the interfaces your staff actually use, so legacy deployments can still get programmatic access.
Typical integrations cover residents and census/occupancy, assessments and service plans, eMAR and point-of-care documentation, resident billing and payments, and CRM leads — normalized into consistent JSON.
Supergood monitors the platform continuously and adapts the integration automatically, typically within hours, so your API contract stays stable while the underlying application evolves.
Most integrations go from assessment call to a validated, production-ready API in days — no waiting on per-integrator credential issuance or partner negotiations.