Entrata API
Entrata is property management software used by multifamily owners and operators to run communities end-to-end—marketing and leads, online applications and screening, lease execution and renewals, resident portal and payments, maintenance, utilities, and accounting. An unofficial API
What is Entrata?
Entrata is a cloud platform for multifamily property management that centralizes leasing, resident engagement, operations, and accounting across portfolios, communities, and onsite teams. Operators use Entrata to publish unit availability and pricing, capture leads and applications, run screening, execute leases and renewals with e-signatures, manage resident ledgers and payments, coordinate maintenance and inspections, and reconcile financials—with resident and vendor portals for collaboration.
Core product areas include:
- Leasing & Marketing (Websites, ILS feeds, CRM/Leads, Applications, Screening, Pricing/Availability)
- Resident Experience (Resident Portal, Communications, E-Signatures, Renewals)
- Operations (Maintenance Work Orders, Inspections, Inventory, Vendors)
- Financials (General Ledger, Resident Ledgers, Charges, Payments, Deposits, Bank Reconciliation)
- Utilities & Services (Utility Billing, Move-In/Move-Out Service Flows)
Common data entities:
- Companies/Portfolios, Users, Roles/Permissions (Corporate, Onsite, Vendor, Resident)
- Properties/Communities (metadata, addresses, IDs, time zones)
- Units & Floorplans (attributes, amenities, pricing, status)
- Prospects/Leads & Applications (contact details, status, screening results)
- Residents/Tenants (contacts, preferences, portal status)
- Leases & Renewals (terms, rent, fees, concessions, signatures)
- Ledger Charges & Payments (rent, utilities, deposits, adjustments)
- Maintenance Work Orders & Inspections (category, priority, assignments, attachments)
- Vendors (contacts, work categories, compliance)
The Entrata Integration Challenge
Multifamily teams rely on Entrata daily, but turning portal-first workflows into API-driven automation can be difficult:
- Marketplace constraints: Official integrations often require vendor programs, per-door fees, or limited scopes; many teams report API access costs and functionality constraints.
- Batch exports: Key data may be delivered via scheduled SFTP or reports instead of real-time APIs, complicating automation and data freshness.
- Role-aware portals: Corporate, onsite staff, residents, and vendors see different data and approval states; automation must respect entitlements.
- Financial rigor: Ledgers, deposits, fees, and proration demand careful handling to avoid reconciliation drift.
- Pricing & availability: Dynamic unit pricing, notices, and turn statuses change frequently and span multiple views.
- Authentication complexity: SSO/MFA and session lifecycles complicate headless automation for large portfolios.
- Data spread: Leasing, resident, financial, and maintenance objects live across modules with context in multiple screens.
How Supergood Creates Entrata APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your Entrata tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Entrata adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Entrata evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Properties
/propertiesList properties with filters and summary details.
Units
/properties/{propertyId}/unitsList units with attributes, pricing, and availability.
Leases
/properties/{propertyId}/leasesCreate a lease record with terms, rent, fees, and resident metadata.
Maintenance Work Orders
/properties/{propertyId}/work-ordersCreate a maintenance request with category, priority, scheduling, and attachments.
Use Cases
Unit & Availability Data Sync
- Mirror properties, units, floorplans, and pricing into your internal systems - Keep availability and notice statuses current for websites, ILS feeds, and analytics - Normalize amenities, beds/baths, market rent, and ready dates for multi-property operations
Leasing & Resident Lifecycle Automation
- Create lease offers and push resident details from your platform - Trigger portal invites, approvals, and e-signature workflows - Automate renewals and update contact preferences at scale
Maintenance & Vendor Ops
- Create work orders from inspections, sensors, or resident-facing tools - Route requests to onsite staff or vendors and attach photos/documents - Track status and SLA compliance with alerts and dashboards
Financials: Ledgers, Payments, and Accounting Sync
- Pull resident ledger charges and payments for reconciliation - Feed real-time payment events to ERP/accounting (e.g., QuickBooks, Xero) - Normalize fee codes, taxes, and proration across properties
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of properties, units, leasing, residents, maintenance, and financial objects
Security
Encrypted transport, scoped tokens, and audit logging; respects Entrata role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., signatures, renewals, maintenance updates)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume unit availability sync and leasing/maintenance processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Leasing & Marketing (Units, Floorplans, Pricing/Availability, Applications), Resident Experience (Portal Invites, Renewals), Operations (Maintenance Work Orders, Inspections), and Financials (Resident Ledgers, Payments), subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize ledger charges, payments, and fee codes to match your ERP/accounting schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Yes. We support retrieving signature artifacts, monitoring approval states, and uploading attachments via signed uploads with checksum validation and time-limited URLs. Approval and signature requirements are modeled explicitly in our normalized responses.