Hemlane API
Programmatically access Hemlane rental property data, tenants and leases, rent payments, and maintenance workflows with a stable REST API. Supergood builds and operates production-grade, unofficial Hemlane integrations so your team can automate portfolio operations without heavy custom engineering.
What is Hemlane?
Hemlane is a cloud platform for residential rental property management. It centralizes leasing, tenant communication, rent collection, accounting workflows, and maintenance coordination across owners, managers/agents, tenants, and vendors. Teams use Hemlane to advertise listings, manage inquiries and showings, screen applicants, execute leases with e-signatures, collect rent and deposits, assess late fees, coordinate repairs with local pros, and manage documents—all with tenant and owner portals for collaboration.
Core product areas include:
- Leasing & Marketing (Listings, Lead Tracking, Applications, Screening, Showings, E-Signatures)
- Rent Collection & Financials (Recurring Charges, One-Time Fees, Payments, Payouts, Refunds, Late Fees, Ledger/Reports)
- Tenant & Lease Management (Tenants, Leases, Co-signers, Notices, Documents)
- Maintenance (Tickets/Requests, Work Orders, Vendor Assignment, Messaging, Photos/Docs)
- Communications & Tasks (Messaging, Announcements, Reminders, Tasks/Follow-ups)
Common data entities:
- Users and Roles (Owner, Manager/Agent, Tenant, Vendor/Service Pro)
- Properties and Units (addresses, attributes, market/occupancy status)
- Tenants and Applicants (contacts, application status, screening results)
- Leases (terms, rent schedule, deposits, proration, status)
- Payments (charges, invoices, ACH/card payments, fees, refunds, payout status)
- Maintenance Requests (category, priority, SLA/status, assignments, attachments)
- Documents (leases, addenda, receipts, inspection photos)
The Hemlane Integration Challenge
Property management teams depend on Hemlane daily, but turning portal-first workflows into API-driven automation is non-trivial:
- Role-aware portals: Owners, managers, tenants, and vendors see different data, actions, and approval states
- Financial rigor: Recurring rent, partial payments, late fees, and ACH/card differences require consistent modeling
- Portal-first flows: Applications, screening, lease e-signature, and maintenance coordination are optimized for the UI
- Authentication complexity: SSO/MFA and session lifecycle management complicate headless automation
- Data spread: Key objects span listings/leasing, payments/ledgers, and maintenance with context across multiple views
How Supergood Creates Hemlane APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your Hemlane tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Hemlane adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Hemlane evolves.
Use Cases
Rent Roll & Accounting Sync
- Mirror properties, units, tenants, leases, and ledgers into your internal systems - Keep rent schedules, payments, and fees current for analytics and reporting - Map charges, methods (ACH/card), and payouts to your accounting schema (e.g., QuickBooks, Xero)
Maintenance Automation
- Ingest new tickets and status changes to drive SLAs and dispatch workflows - Auto-assign vendors by property, category, or priority and push updates back to Hemlane - Attach quotes, photos, and invoices; normalize categories and priorities for reporting
Leasing & Tenant Onboarding
- Sync applications and screening outcomes to your CRM or risk engine - Generate lease records and documents from your product and send for e-signature - Trigger move-in checklists, deposits, and rent schedule setup from a unified flow
Portfolio Analytics & Alerts
- Build dashboards for occupancy, delinquency, and maintenance backlog - Trigger notifications on payment failures, lease expirations, or late fees - Unify multi-portfolio data for centralized reporting and role-based access
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for portfolio-scale sync while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of properties, tenants, leases, payments, and maintenance objects
Security
Encrypted transport, scoped tokens, and audit logging; respects Hemlane role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., payment settlement, maintenance status changes)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume rent roll sync and maintenance processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Leasing (Listings, Applications), Tenant/Lease Management, Rent Collection (charges, payments, payouts), and Maintenance (tickets, vendor assignments), subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize rent, fees, methods (ACH/card), and payout states to match your accounting schema and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Yes. We support uploading attachments via signed uploads with checksum validation, returning time-limited URLs. Vendor assignments, status changes, and tenant notifications are modeled explicitly in our normalized responses.