Innago API
Innago is property management software for landlords and property managers to manage rentals end-to-end—listings and applications, tenant screening, e-signature leases, rent collection (ACH/card), maintenance requests, messaging, and basic accounting/reporting. An unofficial API lets
What is Innago?
Innago is a cloud platform for residential rental management that centralizes property portfolios, tenant onboarding, screening, lease execution, rent collection, maintenance, and communication—all with tenant and landlord portals. Landlords use Innago to accept applications, run background checks, draft and e-sign leases, assess rent and fees, collect payments via ACH and card, track delinquencies, manage maintenance requests, and generate reports.
Core product areas include:
- Property & Unit Management (Properties, Units, Occupancy, Documents)
- Leasing (Applications, Screening, Lease Templates, E-Signatures, Renewals)
- Payments & Accounting (Rent Charges, Fees, Autopay, ACH/Card Processing, Payouts, Reports)
- Tenant Experience (Tenant Portal, Messaging, Documents, Notices)
- Maintenance & Operations (Requests/Tickets, Assignments, Status Updates)
Common data entities:
- Landlords/Users, Roles/Permissions
- Properties (metadata, addresses, bank accounts, tags)
- Units (beds/baths, rent amount, status)
- Tenants (contacts, portal access, preferences)
- Applications & Screening (status, reports)
- Leases (terms, rent schedule, deposits, signatories, documents)
- Charges & Payments (rent, fees, credits, transactions, settlement status)
- Maintenance Requests (category, priority, notes, attachments, assignees)
The Innago Integration Challenge
Landlords rely on Innago daily, but turning portal workflows into API-driven automation is non-trivial:
- Role-aware portals: Landlords and tenants see different data and approval/signature states
- Payment rigor: ACH/card processing, bank settlement statuses, refunds/chargebacks, and late fee rules require careful handling
- Portal-first features: Applications, background checks, and e-signatures are optimized for UI flows
- Authentication complexity: Password + MFA and session lifecycles complicate headless automation
- Data spread: Lease data, charges, payments, and maintenance context span multiple modules and views
- Exports and webhooks: Teams often report CSV-centric exports and few event hooks, making real-time sync difficult without a dedicated adapter
How Supergood Creates Innago APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your Innago tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Innago adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Innago evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Properties
/propertiesList properties with units and bank account context.
Tenants
/tenantsCreate a tenant record with contact info and preferences.
Leases
/leasesCreate a lease agreement, configure rent terms, and trigger e-signature invites.
Charges & Fees
/chargesAssess a rent or fee charge against a lease, with due date and memo.
Use Cases
Properties & Tenant Data Sync
- Mirror properties, units, and tenants into your internal systems - Keep portfolio metadata current for analytics and reporting - Normalize addresses, occupancy, rent amounts, and contacts for multi-tenant operations
Lease & E-Signature Automation
- Generate leases from templates and trigger e-signature invites - Track signature status to drive reminders and SLAs - Attach documents, collect deposits, and automate renewals or extensions
Payments & Accounting Sync
- Assess monthly rent and late fees programmatically - Pull payment transactions and settlement states, reconcile to ERP/accounting (e.g., QuickBooks, Xero) - Automate delinquency notices, payment receipts, and payout tracking
Maintenance & Communications
- Ingest maintenance requests and update statuses from your operations tools - Assign tickets, attach photos/docs, and notify tenants - Unify messaging and service workflows across properties
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of properties, units, tenants, leases, charges, and payments
Security
Encrypted transport, scoped tokens, and audit logging; respects Innago role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., e-signatures, payment settlement, maintenance updates)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume portfolio sync and lease/payment processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Properties/Units, Leasing (Applications, Screening, E-Signatures), Payments & Accounting (Charges, Payments, Autopay, Late Fees), and Maintenance Requests, subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize charges, payments, and settlement states to match your ERP/accounting schema (e.g., cost codes or GL accounts, taxes/fees) and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks and Xero.
Yes. We can initiate e-sign requests, track signature status, and upload/download attachments via signed uploads, with checksum validation and time-limited URLs. Approval/signature states are modeled explicitly in our normalized responses.