Facilities Management Express API
Facilities Management Express (FMX) is cloud-based facility and maintenance management software used by schools, municipalities, healthcare, manufacturing, and property teams to manage service requests, work orders, preventive maintenance, assets, inventory, and room reservations. An
What is Facilities Management Express?
Facilities Management Express is a cloud platform for facilities and maintenance operations that centralizes service requests, work orders, preventive maintenance, asset tracking, inventory, facility scheduling, and transportation/fleet requests. Teams use FMX to triage and complete work orders, maintain equipment with calendar- or meter-based PM plans, manage parts stock and suppliers, schedule rooms and events with approval workflows, and analyze KPIs like response times, completion rates, and downtime.
Core product areas include:
- Work Orders & Service Requests (Maintenance, Custodial, Grounds, IT/Technology)
- Preventive Maintenance (Schedules, Checklists, Calendar/Meter-Based Tasks)
- Asset & Equipment Management (Locations, Lifecycles, Warranty, Meter Readings)
- Inventory & Parts (Stock Levels, Issues/Receipts, Reorder Points, Suppliers)
- Facility Scheduling & Events (Room Reservations, Approvals, Setup/Teardown)
- Fleet & Transportation (Vehicle Requests, Inspections, Maintenance)
- Reporting & Dashboards (KPIs, SLA Tracking, Exports)
Common data entities:
- Organizations, Sites/Campuses, Buildings, Rooms/Spaces
- Users, Roles/Permissions (Requester, Technician, Approver, Admin)
- Work Orders/Requests (Category, Priority, Status, SLA, Assignments)
- Assets/Equipment (Tags, Models, Serial Numbers, Location, Vendor, Warranty)
- Preventive Maintenance Plans & Tasks (Frequency, Checklists, Next Due)
- Inventory Items (SKU, Unit, Quantity, Min/Max, Cost, Supplier)
- Facility Reservations (Space, Time, Setup Requirements, Approvals)
- Vendors/Suppliers (Contacts, Agreements)
- Meter Readings, Attachments, Photos, Comments
The FMX Integration Challenge
Facilities teams rely on FMX daily, but turning portal-based workflows into API-driven automation is non-trivial:
- Role-aware modules: Requesters, technicians, and approvers each see different data and transitions
- Approval workflows: Reservations, PM, and multi-step requests require compliant state handling
- Portal-first features: Checklists, inventory issues, and reservation setup are optimized for UI flows
- Authentication complexity: SSO/MFA and session lifecycles complicate headless automation
- Data spread: Key objects span assets, work orders, PM plans, inventory, and reservations with context across calendars and reports
How Supergood Creates FMX APIs
Supergood reverse-engineers authenticated browser flows and network interactions to deliver a resilient API endpoint layer for your FMX tenant.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses so you can integrate once and rely on consistent objects across modules
- Aligns with customer entitlements and role-based permissions to ensure compliant access
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened FMX adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as FMX evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Authentication
/sessions/refreshRefresh an existing token to keep sessions uninterrupted.
Work Orders
/work-ordersList work orders and service requests with filters and summary details.
Assets
/assetsCreate a new asset/equipment record with location, lifecycle, and warranty metadata.
Preventive Maintenance
/pm-tasks/{pmTaskId}Update a preventive maintenance task's schedule, assignments, and checklist.
Facility Reservations
/reservationsCreate a room reservation with approvals and setup requirements.
Use Cases
Work Order & Request Hub
- Mirror service requests and work orders into your internal systems - Keep priorities, SLA due dates, and assignments current for analytics and routing - Attach photos/documents and unify comments across field and office tools
Preventive Maintenance & IoT Automation
- Generate PM tasks from sensor alerts or runtime meters - Update checklists and next-due dates programmatically - Track completion and trigger follow-on inspections or audits
Assets, Inventory & Accounting Sync
- Sync assets, meter readings, and warranty details with your CMDB/ERP - Normalize parts issues/receipts and push costs to accounting (e.g., QuickBooks) - Reconcile stock levels and reorder points across sites
Facility Scheduling & Events
- Ingest reservations and approvals into your calendar platform - Automate setup/teardown tasks linked to events - Drive notifications and room utilization analytics in real time
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination across modules
Rate limits
Tuned for enterprise throughput while honoring customer entitlements and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of work orders, PM tasks, assets, inventory, and reservations
Security
Encrypted transport, scoped tokens, and audit logging; respects FMX role-based permissions
Webhooks
Optional asynchronous delivery for long-running workflows (e.g., approvals, schedule changes)
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume work order sync and PM/reservation processing
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used modules such as Work Orders & Requests, Preventive Maintenance (Plans, Tasks, Checklists), Asset Management (Tags, Warranty, Meter Readings), Inventory (Issues/Receipts, Reorder), and Facility Scheduling (Reservations, Approvals), subject to your licensing and entitlements. We scope coverage during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. Sessions are refreshed automatically with secure challenge handling.
Yes. We can normalize parts issues/receipts and labor hours from work orders to match your ERP/accounting schema (e.g., cost centers, GL codes) and deliver updates via webhooks or polling while complying with rate and permission constraints. We commonly integrate with QuickBooks.
Yes. We support downloading approval artifacts and uploading attachments via signed uploads, with checksum validation and time-limited URLs. Approval states and required sign-offs are modeled explicitly in our normalized responses.