RoomRaccoon API
RoomRaccoon is an all-in-one cloud hotel management platform combining a Property Management System, Channel Manager, Booking Engine, integrated payments (RaccoonPay), upselling, and housekeeping for independent hotels, B&Bs, hostels, apartments, and vacation rentals. An API lets you programmatically pull reservations, guests, room availability, rates, and billing—and push updates like new bookings, rate and availability changes, check-ins, and invoice records back into RoomRaccoon.
What is RoomRaccoon?
RoomRaccoon is a cloud-based, all-in-one hotel management platform for independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. It combines a Property Management System with a Channel Manager, a commission-free Booking Engine, integrated payments, and automation tools so properties can manage reservations, distribution, guest billing, and operations from a single system. RoomRaccoon advertises 400+ integrations with business solutions such as Lightspeed, Sage, Booking.com, and Expedia.
Core product modules include:
- Property Management System (reservations, front desk, guest profiles, invoicing, reporting)
- Channel Manager (two-way availability sync across 200+ OTAs, metasearch, GDS, and bedbanks)
- Booking Engine (commission-free direct bookings on the property's website with online payments)
- RaccoonPay (fully integrated payment processing online and at the front desk)
- RaccoonUpsell (automated personalized offers—breakfast, late check-out, room upgrades)
- RaccoonHousekeeping (centralized, mobile task assignment and cleaning/maintenance tracking)
Common data entities:
- Reservations, Bookings, Stays, Check-in/Check-out records
- Guests, Guest Profiles, ID/Passport details
- Rooms, Room Types, Availability, Inventory
- Rates, Rate Plans, Restrictions, Promotions
- Invoices, Folios, Payments, Transactions (RaccoonPay)
- Channels, Distribution Mappings, Upsell Items, Housekeeping Tasks
The RoomRaccoon Integration Challenge
Properties run their daily operations on RoomRaccoon, but turning that portal-driven workflow into reliable API-driven automation is non-trivial:
- Partner-gated API access: connectivity is arranged through RoomRaccoon's connectivity team rather than self-service signup, so onboarding can require a partnership conversation
- Real-time availability sync: room availability, rates, and restrictions move across 200+ channels in seconds, so integrations must respect tight consistency and avoid overbooking
- Connectivity-type scoping: published endpoints are typed (for example, POS connectivity) and versioned, so coverage varies by integration type and version
- OAuth and sandbox lifecycle: OAuth credentials and a separate sandbox environment add steps before production traffic flows
- Payment and PII sensitivity: guest profiles, ID/passport scans, and RaccoonPay transactions carry strict handling and compliance requirements
- Large integration surface: 400+ existing integrations mean each property's data shape and enabled modules differ, so generic clients break across tenants
How Supergood Creates RoomRaccoon APIs
Supergood reverse-engineers RoomRaccoon's authenticated flows and published connectivity endpoints to deliver a resilient, normalized API layer for your property—covering reservations, distribution, rates, billing, and operations from a single integration.
- Handles OAuth and credential lifecycle securely, with sandbox-to-production promotion
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across reservations, guests, rooms, rates, and billing so you integrate once against consistent objects
- Respects real-time availability rules to keep channel sync accurate and avoid overbookings
Use RoomRaccoon with AI agents: RoomRaccoon MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your enabled modules, connectivity type, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready RoomRaccoon adapter tailored to your property configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as RoomRaccoon evolves.
Potential API Endpoints
Authentication
/authenticateAuthenticate to a RoomRaccoon property using OAuth credentials and obtain a session token for downstream calls.
Reservations
/reservationsList reservations with filters for status, arrival and departure dates, room type, and channel source.
Reservations
/create_reservationCreate a new booking with guest details, room assignment, rate plan, and stay dates.
Inventory
/availabilityRetrieve real-time room availability and inventory across room types and date ranges.
Rates
/ratesUpdate rate plans, prices, and restrictions for distribution across connected channels.
Billing
/invoicesPull guest folios, invoices, and RaccoonPay transactions for accounting and reconciliation.
Use Cases
Sync reservations and guest data into your stack
- Pull new and modified reservations into a central warehouse or CRM in near real time - Reconcile guest profiles, stays, and check-in/check-out records across systems - Stream booking events to downstream BI and guest-experience tools
Automate rates and availability distribution
- Push rate plans, prices, and restrictions to the Channel Manager without portal clicks - Keep availability consistent across 200+ OTAs, metasearch, GDS, and bedbanks - Trigger dynamic pricing updates from an external revenue-management engine
Reconcile billing and payments
- Sync invoices, folios, and RaccoonPay transactions into accounting systems - Match payments and refunds to reservations for clean financial reporting - Surface outstanding balances and deposits to collections workflows
Coordinate operations and upsells
- Route housekeeping tasks and room-status changes to operations dashboards - Trigger RaccoonUpsell offers based on stay details and guest segments - Sync arrivals and departures to front-desk and guest-messaging tools
Technical Requirements
Authentication
OAuth credentials handled in a managed session with sandbox-to-production promotion
Connectivity
Authenticated flows plus RoomRaccoon's published, typed and versioned connectivity endpoints
Response format
Normalized JSON across reservations, guests, rooms, rates, and billing objects
Rate limits
Adaptive throttling tuned to your property to stay within RoomRaccoon-side limits
Session management
Automatic token refresh, credential rotation, and re-auth handling
Data freshness
Near real-time pulls for reservations, availability, and billing with optional scheduled syncs
Security
Encrypted credential vault, scoped tokens, PII-aware handling for guest and payment data
Webhooks
Event-style callbacks for new bookings, modifications, cancellations, and payment events
Latency
Sub-second reads on cached entities; multi-second writes for booking and rate updates
Throughput
Horizontally scaled workers sized to multi-property reservation and channel volume
Reliability
Retry, backoff, and idempotency keys for bookings, rate pushes, and payment records
Adaptation
Continuous monitoring of RoomRaccoon releases and connectivity changes to absorb drift
Frequently asked questions
RoomRaccoon arranges connectivity through its connectivity team rather than self-service signup. Supergood works with your existing access and authenticated sessions, and can help navigate the connectivity onboarding so you can integrate faster.
Yes. Supergood normalizes reservations, availability, rates, and restrictions so you can read and push distribution data alongside PMS reservations and guest billing through one consistent surface.
RoomRaccoon syncs availability across channels in seconds. Supergood respects those consistency rules with idempotent writes and change detection so availability and rate updates stay accurate across every connected channel.
Yes. Guest profiles, ID/passport details, and RaccoonPay transactions are treated as sensitive, with an encrypted credential vault, scoped tokens, and PII-aware handling throughout the integration.
RoomRaccoon serves independent hotels, hostels, bed and breakfasts, apartments, and vacation rentals. Supergood adapts to each property's enabled modules and configuration rather than forcing a generic schema.