Therap API
Therap is software used by intellectual/developmental disability (I/DD) and home- and community-based services (HCBS) providers to document care, verify visits, manage authorizations, and bill Medicaid and Managed Care Organizations (MCOs). With an unofficial API, you could create
What is Therap?
Therap provides an integrated documentation and billing platform for I/DD and HCBS providers, including EVV capture, electronic health and service records, ISP/goal tracking, incident management, scheduling, and Medicaid/MCO billing support. Therap’s modules span mobile EVV check-in/out, service authorization tracking, program/site management, health tracking, MAR, and export/EDI tooling for reimbursement.
Core product areas include:
- Electronic Visit Verification (mobile app and telephony)
- Individual (client) and staff rosters with program/site assignments
- Service authorizations, service codes, units, and funding sources
- Scheduling and visit documentation (tasks, signatures, GPS)
- Exception handling, audit trails, and compliance reporting
- Medicaid/MCO billing and 837/835 file support
Common data entities:
- Individuals (clients/members)
- Staff (caregivers/providers)
- Programs/Sites and service settings
- Service authorizations (funding source, service code, units, dates)
- Visits (EVV check-in/out, tasks, verification artifacts)
- Exceptions (missing events, location mismatch, overlapping visits)
- Claims (837P/I with lines referencing verified visits)
- Remittances (835 summaries for reconciliation)
The Therap Integration Challenge
Organizations rely on Therap daily, but turning portal-based EVV workflows into automated pipelines is hard:
- State- and payer-specific nuances: Each Medicaid program/MCO may require distinct service codes, modifiers, units accounting, and validation logic (e.g., AK, ND, SD differences)
- Strong enterprise security: SSO/MFA, role-based permissions, and network controls complicate headless automation
- Portal-first delivery: Key EVV, authorization, and exception handling lives in web apps or batch exports, not unified public APIs
- File interfaces and timing windows: SFTP/EDI feeds, batching constraints, and daily submission windows must be respected
- Compliance nuances: Visit edits demand compliant reason codes with audit trails; documentation retention and evidence artifacts vary by jurisdiction
How Supergood Creates Therap APIs
Supergood reverse-engineers authenticated browser flows, batch interfaces, and network interactions to deliver a resilient API endpoint layer.
- Handles username/password, SSO/OAuth, and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes EVV, authorization, and claim objects so you can integrate once across states/MCOs
- Aligns with customer entitlements and licensing constraints to ensure compliant access
- Bridges batch exports and SFTP/EDI flows with signed URL retrieval and delivery where applicable
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Therap product mix, licensing, and authentication model.
- Supergood Builds and Validates Your API
We deliver a hardened Therap adapter tailored to your workflows and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Therap evolves.
API Endpoints
Authentication
/sessionsEstablish a session using credentials. Supergood manages MFA (SMS, email, TOTP) and SSO/OAuth when enabled. Returns a short-lived auth token maintained by the platform.
Service Authorizations
/service-authorizationsRetrieve service authorizations (funding source, service codes, units, date ranges) to validate scheduling and claim eligibility.
EVV Visits
/evv/visitsCreate or update an EVV visit record with check-in/out events, service details, and verification metadata. Supports compliant edit reason codes and state-specific validation.
Claims
/billing/claimsAssemble an 837P/I claim from verified visits. Supergood normalizes service lines and can route the generated file to the configured submission channel.
Use Cases
EHR-to-EVV Synchronization
- Push individual and staff rosters from your EHR into Therap - Create visits automatically from your scheduling system with correct service codes and modifiers - Maintain a single source of truth for demographics, eligibility, and program/site assignments
Authorization-Aware Scheduling and Eligibility
- Validate service authorizations before scheduling or visit creation - Track remaining authorized units and prevent over-utilization - Surface program- and state-specific rules for coordinators
EVV Exception Resolution
- Pull exception queues and route issues (e.g., missing check-out, GPS mismatch, overlapping visits) to staff for resolution - Apply compliant reason codes on visit edits with audit trails - Escalate unresolved exceptions prior to claim submission
Claims Generation and Reimbursement Automation
- Bundle verified visits into 837P/I claims with payer-specific formatting - Submit via the configured channel (state portal, MCO gateway, or clearinghouse) - Track claim statuses and reconcile remittances alongside EVV evidence
Audit and Compliance
- Export complete visit packets with timestamps, locations, signatures, and reason codes - Maintain machine-readable audit trails aligned to state/MCO requirements - Prove EVV coverage and claim provenance during reviews
Technical Specifications
Authentication
Username/password with MFA (SMS, email, TOTP) and SSO/OAuth where enabled; supports service accounts or customer-managed credentials
Response format
JSON with consistent resource schemas and pagination
Rate limits
Tuned for enterprise throughput while honoring licensing and usage controls
Session management
Automatic reauth and cookie/session rotation with health checks
Data freshness
Near real-time retrieval of visits, authorizations, and claim artifacts
Security
Encrypted transport, scoped tokens, and audit logging; respects Therap entitlements and compliance requirements
Webhooks
Optional asynchronous delivery for exceptions, claim generation, and remittance updates
Latency
Sub-second responses for list/detail queries under normal load
Throughput
Designed for high-volume EVV and batch claims pipelines
Reliability
Retry logic, backoff, and idempotency keys minimize duplicate actions
Adaptation
Continuous monitoring for UI/API changes with rapid adapter updates
Frequently asked questions
Supergood supports workflows across commonly used Therap EVV and provider-facing modules, subject to your licensing and entitlements. We scope coverage (e.g., mobile/telephony EVV, authorizations, visit exports, claim assembly, remittance retrieval) during integration assessment.
We support username/password + MFA (SMS, email, TOTP) and can operate behind SSO/OAuth when enabled. For batch flows, we manage SFTP/EDI timing windows, generate 837 files, and retrieve signed URLs or delivery confirmations programmatically.
Yes. You can assemble 837P/I from verified visits with payer-specific formatting. We can route submissions via your configured channel (state/MCO portals or clearinghouse) and return statuses and artifacts for reconciliation.