Upper Hand API
Upper Hand is an all-in-one sports management platform that consolidates scheduling, registration, memberships, payments, staff/payroll, facility management, and retail for coaches, training facilities, and multi-location academies. An unofficial API lets you programmatically pull clients, events, registrations, memberships, payments, and staff data—and push updates like new registrations, bookings, and membership changes back into Upper Hand.
What is Upper Hand?
Upper Hand is a sports management software platform that consolidates facility operations, scheduling, and business management into one unified system. Built "by sports coaches to make sports training easier," it serves individual coaches and trainers, single facilities, multi-location academies, and franchise networks across 17+ sports. Customers use Upper Hand to build programs, handle registrations, process payments, track attendance, manage memberships and staff, and surface business analytics—all from a single dashboard rather than juggling separate tools.
Core product modules include:
- Scheduling & Registration (programs, events, age/gender restrictions, registration deadlines)
- Integrated Payments (pricing tiers, payment plans, discounts, revenue insights)
- Facility & Resource Management (space scheduling, double-booking prevention)
- Membership Management & Analytics (auto-renewals, retention insights)
- Staff & Payroll Management (attendance, team scheduling, compensation)
- Contact Management, Marketing campaigns, Retail & Inventory, Mobile App, and Sports Team Management
Common data entities:
- Clients/Athletes, Family Profiles, Leads, Waivers
- Events, Programs, Sessions, Registrations, Attendance
- Memberships, Plans, Auto-Renewals, Discounts
- Payments, Invoices, Payment Plans, Refunds
- Staff, Schedules, Payroll, Facilities, Resources
- Retail Products, Inventory, Orders
The Upper Hand Integration Challenge
Sports facilities and academies run daily operations on Upper Hand, but turning portal- and mobile-driven workflows into API-driven automation is non-trivial:
- Public API coming soon: Upper Hand lists a public API as "coming soon," so most teams have no documented, self-serve programmatic surface today
- Mobile-first data: Admin and client functionality runs through a mobile app and web dashboard, so much of the data only surfaces through authenticated app sessions
- Multi-location variation: Single facilities, multi-location academies, and franchise networks each structure programs, memberships, and staff differently
- Payment and membership complexity: Payment plans, tiered pricing, discounts, and auto-renewing memberships require careful state and effective-date handling
- Partner-gated access: Direct integrations have historically flowed through certified partner and connector programs rather than open developer credentials
- Family and roster relationships: Athletes, family profiles, registrations, and team rosters are linked, so naive exports lose the relationships that drive billing and communication
How Supergood Creates Upper Hand APIs
Supergood reverse-engineers Upper Hand's authenticated web and mobile flows to deliver a resilient API layer for your account—without waiting on the public API roadmap.
- Handles username/password and MFA (SMS, email, TOTP) securely
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across clients, events, registrations, memberships, and payments so you integrate once and rely on consistent objects
- Preserves family, roster, and multi-location relationships across single facilities, academies, and franchises
Use Upper Hand with AI agents: Upper Hand MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, locations, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Upper Hand adapter tailored to your account configuration.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Upper Hand evolves.
API Endpoints
Authentication
/authenticateAuthenticate to an Upper Hand account using username/password, or MFA and obtain a session token for downstream calls.
Clients
/clientsList clients and athletes with family profiles, leads, and waiver status, filtered by location and membership.
Scheduling
/eventsRetrieve programs, events, and sessions with availability, restrictions, and registration deadlines.
Scheduling
/create_registrationRegister a client into an event or program, applying pricing tiers, discounts, and payment plans.
Memberships
/membershipsPull memberships and plans including auto-renewal status, discounts, and exclusive access entitlements.
Payments
/paymentsRetrieve payments, invoices, payment plans, and refunds across direct and recurring transactions.
Use Cases
Sync clients, registrations, and attendance into your warehouse
- Pull clients, athletes, and family profiles into a single warehouse for unified reporting - Stream registrations, sessions, and attendance into BI and engagement tools - Reconcile leads and waiver status across locations for a clean client 360
Automate membership and renewal workflows
- Pull memberships and plans with auto-renewal and discount status - Trigger downstream retention campaigns when a membership lapses or renews - Push membership changes back into Upper Hand without portal clicks
Reconcile payments and revenue across locations
- Sync payments, invoices, and payment plans into accounting and AR systems - Match registration revenue and refunds against programs and events - Surface failed payments and overdue plans to billing workflows
Keep staff, facilities, and scheduling in sync
- Pull staff schedules, payroll, and facility resource bookings into operations tools - Detect double-bookings and capacity gaps across spaces - Feed program and event availability into custom registration sites
Technical Specifications
Authentication
Username/password and MFA (SMS, email, TOTP) handled in a managed session
Connectivity
Authenticated web and mobile app flows, with the public API surfaced where exposed by the account
Response format
Normalized JSON across clients, events, registrations, memberships, and payments objects
Rate limits
Adaptive throttling tuned to your account to avoid platform-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for registrations, memberships, and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for new registrations, membership changes, payment events, and attendance updates
Latency
Sub-second reads on cached entities; multi-second writes when posting registrations and payments
Throughput
Horizontally scaled workers sized to multi-location program and registration volume
Reliability
Retry, backoff, and idempotency keys for registrations, membership changes, and payment transactions
Adaptation
Continuous monitoring of Upper Hand releases and account-specific configuration drift
Frequently asked questions
Yes. Supergood builds against Upper Hand's authenticated web and mobile flows, so you get a programmatic API for your account today without waiting on the public API roadmap. When the public API ships, we incorporate it where it improves coverage.
Yes. Supergood preserves location, program, and roster relationships across single facilities, multi-location academies, and franchise networks, so data stays consistent rather than flattened into a generic schema.
Yes. Memberships, plans, auto-renewals, discounts, payment plans, and refunds are exposed through the same normalized API surface, so billing and membership data sit alongside registrations and clients.
Clients, athletes, family profiles, and team rosters are returned with their linkages intact, so the relationships that drive billing, communication, and registration are preserved.
Yes. Beyond reads, the API supports writes such as creating registrations and updating membership and payment records, all through your authenticated session.