Instinct Science API
Instinct Science is a cloud-based veterinary PIMS/EMR built for high-acuity emergency, specialty, and teaching hospitals, with treatment-sheet-driven workflows, automated charge capture, and the ScribbleVet AI scribe. Its Partner API is not self-serve—access starts by emailing integrations@instinct.vet or raising it during a demo or onboarding. An unofficial API from Supergood lets you programmatically pull patients, treatment sheets, appointments, prescriptions, and invoices—and push updates back into Instinct—without waiting on the partner process.
What is Instinct Science?
Instinct Science is a cloud-based veterinary practice management and EMR platform built for high-acuity settings—emergency and specialty hospitals, urgent care clinics, corporate groups, and teaching hospitals—alongside a primary care edition. Instinct EMR handles patient records, billing, lab integration, and team communication; Instinct Treatment Plan automates charge capture for treatments and hospitalizations so charges aren't missed; ScribbleVet is an AI-powered scribe that generates complete medical records in minutes; and Standards & Plumb's adds clinical decision support with drug prescribing guidance. An AI layer, Instinct Intelligence, is woven across the products.
Core product areas include:
- Instinct EMR—patient records, billing, lab integration, and team communication for emergency and specialty hospitals
- Instinct EMR for Primary Care, tailored to general practices
- Instinct Treatment Plan—automated charge capture for treatments and hospitalizations
- ScribbleVet—AI-powered veterinary scribe generating complete, detailed medical records
- Standards & Plumb's—clinical monographs, differential diagnostics, and a veterinary-specific drug interaction checker
Common data entities:
- Patients and client/owner accounts
- Treatment sheets, orders, and hospitalization records
- Appointments, visits, and team communication threads
- Medical records, notes, and lab results
- Prescriptions and drug-interaction checks
- Charges, invoices, and payments
The Instinct Science Integration Challenge
Instinct is the system of record for some of the highest-acuity hospitals in veterinary medicine, and while it markets an open integration posture with 40+ connections, getting your own programmatic access is not self-serve:
- Partner API by request: access starts by emailing integrations@instinct.vet or raising it during your demo or onboarding—there is no self-serve signup
- No self-serve keys or sandbox: even with reference documentation available, credentials and enablement come only through Instinct's partner process
- Curated integration catalog: 40+ named partners (IDEXX, Antech, Zoetis, CUBEX, PetDesk, and others) cover common tools, but anything outside the list means asking Instinct to support it
- No public SDKs or webhook documentation to build against on your own timeline
- High-acuity data shape: treatment-sheet-driven workflows generate deeply structured orders, treatments, and charge events that change minute to minute in an ER setting
- Multi-product surface: EMR, Treatment Plan, and ScribbleVet notes span modules that all feed the same patient record
How Supergood Creates Instinct Science APIs
Supergood delivers a managed, unofficial API for your Instinct tenant—no partner emails or onboarding-cycle waits. We work from your hospital's own authenticated access and normalize patients, treatment sheets, appointments, prescriptions, and invoices into a consistent REST surface.
- Handles cloud login, MFA, and session continuity with automated refresh and change detection
- Normalizes responses across patients, treatment sheets, orders, prescriptions, and invoices so you integrate once and rely on consistent objects
- Preserves the treatment-to-charge mapping so billing data stays accurate and auditable
- Tracks fast-moving ER and hospitalization workflows with near real-time reads
Use Instinct Science with AI agents: Instinct Science MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute call to confirm your Instinct modules, hospital configuration, and authentication model. - Supergood Generates and Validates Your API
We deliver a production-ready Instinct API tailored to your hospital's configuration and data. - Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Instinct evolves.
Potential API Endpoints
Authentication
/authenticateEstablish an authenticated session with your Instinct tenant
Patient Operations
/patientsRetrieve patients with owner/client details, species, breed, and status
Clinical
/treatment_sheetsFetch treatment sheets, orders, and hospitalization records for a patient
Scheduling
/appointmentsList appointments and visits with provider, patient, and schedule details
Clinical
/prescriptionsRetrieve prescriptions and medication orders linked to the patient record
Billing
/invoicesRetrieve charges, invoices, and payments captured from treatment activity
Use Cases
Hospital Operations and Analytics
- Pull treatment sheets, caseload, and charge data across departments in near real time - Consolidate ER, specialty, and ICU metrics into one operational dashboard - Track charge capture and revenue without manual exports
Referral and Primary-Care Coordination
- Share visit summaries, records, and discharge notes with referring practices automatically - Keep referral partners updated as hospitalized cases progress - Reduce manual faxing and re-keying between hospitals and rDVMs
Billing and Revenue Integrity
- Read charges as they are captured from treatment sheets - Reconcile invoices against treatments and hospitalization orders - Feed accounting and payment systems with clean, normalized financial data
Pharmacy and Prescription Workflows
- Read prescriptions and medication orders as they are recorded - Keep external pharmacy and inventory systems in sync with dispensing activity - Surface drug and dosing data alongside the patient record
Technical Requirements
Authentication
Managed cloud login with MFA support and encrypted credential storage
Connectivity
Cloud-to-cloud—works with your hospital's Instinct tenant, no on-site install
Response format
Normalized JSON over REST
Rate limits
Managed throttling tuned to your Instinct tenant
Session management
Automatic session establishment, refresh, and recovery
Data freshness
Near real-time reads, keeping pace with fast-moving ER workflows
Security
Credentials encrypted at rest and in transit; least-privilege access
Webhooks
Change-detection events for new and updated records
Latency
Typically seconds per request
Throughput
Paginated batch retrieval for large patient and charge datasets
Reliability
Continuous monitoring with automatic retries and alerting
Adaptation
Automatic updates when Instinct screens or data structures change
Frequently asked questions
Instinct has a Partner API, but it is not self-serve: Instinct directs interested teams to email integrations@instinct.vet or raise it during a demo or onboarding, and there is no public signup for keys or a sandbox. Supergood provides an unofficial, managed API from your own authenticated access without waiting on the partner process.
The 40+ integrations are a curated catalog of named partners like IDEXX, Antech, Zoetis, CUBEX, and PetDesk. If your tool isn't on the list—an internal app, a niche system, or an AI agent—you're asking Instinct to support it. Supergood gives you a general-purpose API surface for your own applications.
Patients, clients, appointments, treatment sheets, orders, hospitalization records, medical notes, prescriptions, charges, and invoices—normalized into consistent JSON objects. Read and write operations are scoped to what your workflows require.
Yes. Supergood reads your Instinct tenant on demand with change detection, so treatment-sheet activity, charge capture, and case status stay current even in fast-moving ER settings.
Credentials are encrypted at rest and in transit, access follows least-privilege scoping, and every request is logged. Supergood works from authenticated access your hospital controls.