PetDesk API
PetDesk is a veterinary client-communication and practice-engagement platform used by over 12,000 veterinary practices for two-way messaging, online appointment booking, automated reminders, AI clinical documentation, and marketing—all synced as an extension of the clinic's existing practice information management system (PIMS). An unofficial API lets you programmatically pull clients, patients, appointments, reminders, messages, and form submissions—and push updates like new appointment requests, reminders, and outbound messages back into PetDesk.
What is PetDesk?
PetDesk is a veterinary software platform that combines client communication, appointment management, and marketing tools to help clinics streamline operations and improve pet care delivery. Used by over 12,000 veterinary practices, PetDesk works as an extension of a clinic's existing practice information management system (PIMS), syncing client and appointment data to power two-way texting, online booking, automated reminders, AI clinical documentation, and a client-facing mobile app.
Core product families:
- Communications (two-way texting and mass messaging with pet owners)
- Phones (integrated VoIP phone system connected to the PIMS)
- Direct Booking (online appointment scheduling, with Reserve with Google)
- Scribe (AI-powered clinical transcription and SOAP note documentation)
- Marketing (websites, social media, SEO, and digital advertising)
Common data entities:
- Clients / pet owners (contact details, communication preferences)
- Patients / pets (clinical information, health records)
- Appointments (scheduling, online booking requests, no-show tracking)
- Reminders (automated appointment and service notifications)
- Messages (two-way text, in-app messages, mass messaging campaigns)
- Forms and requests (online forms, prescription refill requests)
- SOAP notes (clinical documentation captured via Scribe)
The PetDesk Integration Challenge
Veterinary practices run daily client communication and scheduling on PetDesk, but turning its portal- and app-driven workflows into API-driven automation is non-trivial:
- No public developer API: PetDesk does not publish open API documentation or self-serve developer credentials for third-party automation
- PIMS-coupled data model: PetDesk operates as an extension of each clinic's underlying practice management system, so client and appointment records are shaped by the PIMS it syncs with
- Mobile-and-portal surfaces: much of the data lives behind the client mobile app and the practice web portal rather than a documented endpoint
- Authentication complexity: practice logins, session expiry, and MFA complicate headless, scheduled automation
- Module spread: Communications, Direct Booking, Phones, Scribe, and Marketing each expose different objects, IDs, and lifecycle states
- Message and reminder workflows: outbound texts, mass campaigns, and automated reminders require careful rate handling and delivery-state tracking
How Supergood Creates PetDesk APIs
Supergood reverse-engineers PetDesk's authenticated practice portal and app flows to deliver a resilient API layer for your clinic—across clients, patients, appointments, reminders, and messages—without waiting on a published developer program.
- Handles practice login and MFA (SMS, email, TOTP) securely in a managed session
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across Communications, Direct Booking, and the client app so you integrate once and rely on consistent objects
- Aligns with the clinic's underlying PIMS sync so client, patient, and appointment IDs stay consistent
Use PetDesk with AI agents: PetDesk MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your PetDesk modules, underlying PIMS, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready PetDesk adapter tailored to your practice configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as PetDesk evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a PetDesk practice account using credentials or MFA and obtain a session token for downstream calls.
Clients
/clientsList pet-owner client records with contact details, communication preferences, and linked patients.
Patients
/patientsRetrieve patient (pet) records including species, breed, and health information linked to a client.
Appointments
/appointmentsPull appointments and online booking requests with status, provider, and date-range filters.
Appointments
/create_appointmentSubmit a new appointment or Direct Booking request against the practice schedule.
Messaging
/send_messageSend a two-way text or in-app message to a client and track delivery state.
Use Cases
Sync clients, patients, and appointments into your warehouse
- Pull pet-owner and patient records from PetDesk into a single data warehouse - Stream appointment and online booking events to downstream BI and reporting tools - Reconcile client and patient IDs against the underlying PIMS for a unified view
Automate client communication and reminders
- Trigger two-way texts and reminders from external workflows without portal clicks - Push mass-message campaigns to segmented client lists - Track message and reminder delivery state back to your CRM
Power online booking and self-service
- Submit Direct Booking appointment requests from third-party scheduling tools - Surface available slots and prevent double-bookings - Route prescription refill requests and form submissions into clinic workflows
Centralize clinical documentation
- Pull Scribe-generated SOAP notes and clinical documentation into an EHR or analytics layer - Attach visit summaries to the corresponding patient record - Keep documentation in sync as appointments are completed
Technical Specifications
Authentication
Practice login with MFA (SMS, email, TOTP) handled in a managed session
Connectivity
Authenticated practice portal and client-app flows, aligned with the clinic's PIMS sync
Response format
Normalized JSON across client, patient, appointment, reminder, and message objects
Rate limits
Adaptive throttling tuned to your practice account to avoid PetDesk-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for appointments, messages, and clients with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for new appointments, booking requests, reminders, and inbound messages
Latency
Sub-second reads on cached entities; multi-second writes when posting appointments and messages
Throughput
Horizontally scaled workers sized to multi-location and multi-practice volume
Reliability
Retry, backoff, and idempotency keys for appointment and message operations
Adaptation
Continuous monitoring of PetDesk releases and underlying PIMS configuration drift
Frequently asked questions
PetDesk does not publish open API documentation or self-serve developer credentials. Supergood works against your authenticated practice account to deliver a resilient API layer without waiting on a public developer program.
PetDesk operates as an extension of your practice information management system. Supergood aligns with that sync so client, patient, and appointment IDs stay consistent across PetDesk and your underlying PIMS.
Yes. The API supports sending two-way texts, in-app messages, and reminders, and tracks delivery state so you can reconcile outcomes back to your CRM or workflow tools.
Communications, Direct Booking, Phones, Scribe, and Marketing surfaces are all reachable through the same normalized API, so messaging, scheduling, and clinical documentation sit alongside each other.
Credentials are stored in an encrypted vault, access is scoped to your practice account, and all activity is logged. MFA is handled inside the managed session with automatic refresh and rotation.