Mitchell 1 API
Mitchell 1 is a long-established automotive software provider delivering repair information, shop management, and shop marketing solutions to auto and truck repair businesses. An unofficial API lets you programmatically pull repair orders, estimates, invoices, customers, vehicles, parts, and labor data—and push updates like new estimates, appointments, and repair orders back into Manager SE, ProDemand, and TruckSeries.
What is Mitchell 1?
Mitchell 1 is a 100-plus-year-old automotive software company providing repair information, shop management, and shop marketing solutions to auto and truck repair businesses. Shops use Mitchell 1 to diagnose vehicles and access OEM repair procedures, build data-driven estimates with labor, parts, fluids, and maintenance data, manage repair orders and invoicing, schedule appointments, and run customer retention and acquisition marketing.
Core product areas include:
- ProDemand (repair information for autos and light-duty trucks) and TruckSeries (Class 4-8 trucks)
- Manager SE and Manager SE Truck Edition (shop management for autos and Class 4-8 trucks)
- OneFlow Estimator and Job View (data-driven estimating and professional estimate/invoice workflows)
- SocialCRM and LocalSearch (customer retention, websites, and search marketing)
- Digital catalog and parts ordering integrations (PartsTech, Nexpart multi-vendor catalogs)
Common data entities:
- Repair Orders, Estimates, Invoices, Job lines
- Customers, Vehicles (VIN, year/make/model), Service history
- Parts, Labor operations, Fluids, Maintenance schedules
- Appointments, Schedules, Technicians, Employees
- Inventory, Vendors, Purchase orders, Payments
- Inspections, Reports, Sales and profitability metrics
The Mitchell 1 Integration Challenge
Repair shops run estimate-to-invoice workflows on Mitchell 1 every day, but turning its desktop and portal-driven applications into API-driven automation is non-trivial:
- Desktop-first shop management: Manager SE is a Windows application with shop data that is not exposed through a general-purpose public REST API
- Gated integration mechanisms: Developer access flows through the Website Launcher, Website UI Integration, TAPE token workflows, and an API Request mechanism rather than open self-serve documentation
- Content scoped by subscription: ProDemand and TruckSeries content subsets (labor, parts, fluids, maintenance) are surfaced only to active subscriptions with the right entitlements
- Multi-product spread: Repair information (ProDemand/TruckSeries), shop management (Manager SE), and marketing (SocialCRM/LocalSearch) each have their own data models and access paths
- Pass-through authentication: The Website Launcher uses pass-through authentication tied to an active session, which complicates headless, server-to-server automation
- Parts and labor lookups: Estimating relies on returning selected parts and labor items back to the calling program, requiring careful round-trip handling
How Supergood Creates Mitchell 1 APIs
Supergood reverse-engineers the authenticated flows behind Manager SE, ProDemand, and TruckSeries—including the Website Launcher, Website UI Integration, and TAPE token workflows—to deliver a resilient API layer for your Mitchell 1 account.
- Handles username/password and MFA securely, including pass-through and token-based authentication
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across repair orders, estimates, customers, vehicles, parts, and labor so you integrate once and rely on consistent objects
- Respects subscription entitlements and content scoping across ProDemand, TruckSeries, and Manager SE
Use Mitchell 1 with AI agents: Mitchell 1 MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your Mitchell 1 products, modules, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Mitchell 1 adapter tailored to your account configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Mitchell 1 evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a Mitchell 1 account using username/password, pass-through, or token-based (TAPE) flows and obtain a session for downstream calls.
Repair Orders
/repair_ordersList repair orders and invoices from Manager SE with filters for status, customer, vehicle, and date range.
Repair Orders
/create_estimateCreate a new estimate or repair order with labor, parts, fluids, and maintenance line items.
Customers
/customersRetrieve customers and their associated vehicles, contact details, and service history.
Vehicles
/vehiclesLook up vehicles by VIN or year/make/model and pull service history and recommended maintenance.
Parts & Labor
/parts_laborQuery ProDemand and TruckSeries parts, labor times, fluids, and maintenance content scoped to the account's subscription.
Scheduling
/create_appointmentSchedule an appointment or task for a customer and vehicle against shop and technician availability.
Use Cases
Sync repair orders and invoices into your systems
- Pull repair orders, estimates, and invoices from Manager SE into a warehouse or accounting system - Stream completed-job and payment events to downstream BI and reporting tools - Reconcile customer and vehicle records across shops for a unified view
Automate estimating with parts and labor data
- Pull ProDemand and TruckSeries labor times, parts, fluids, and maintenance into estimating tools - Push new estimates and line items back into Manager SE without manual entry - Return selected parts and labor items to the calling program for accurate pricing
Keep scheduling and customer data in sync
- Create and update appointments and tasks from external booking and CRM tools - Sync customer, vehicle, and service-history records to marketing and retention systems - Trigger SocialCRM follow-ups when a repair order is completed
Power inventory and parts ordering workflows
- Pull inventory, vendor, and purchase-order data from Manager SE - Match parts against PartsTech and Nexpart multi-vendor catalogs - Surface low-stock and reorder events to procurement workflows
Technical Specifications
Authentication
Username/password, pass-through (Website Launcher), and token-based TAPE flows handled in a managed session
Connectivity
Authenticated application flows across Manager SE, ProDemand, and TruckSeries, plus the API Request and Website UI Integration mechanisms where exposed
Response format
Normalized JSON across repair orders, estimates, customers, vehicles, parts, and labor objects
Rate limits
Adaptive throttling tuned to your account to avoid vendor-side limits
Session management
Automatic session refresh, token replay handling, and credential rotation
Data freshness
Near real-time pulls for repair orders, customers, and parts with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for repair-order creation, invoice completion, appointment changes, and payment events
Latency
Sub-second reads on cached entities; multi-second writes when posting estimates and repair orders
Throughput
Horizontally scaled workers sized to multi-location shop and repair-information volume
Reliability
Retry, backoff, and idempotency keys for estimate and repair-order writes
Adaptation
Continuous monitoring of Mitchell 1 product releases and integration-mechanism changes
Frequently asked questions
Yes. Supergood normalizes data across Manager SE shop management and ProDemand/TruckSeries repair information, so repair orders, customers, vehicles, parts, and labor are available through one consistent API surface.
No. Supergood works with your existing Mitchell 1 subscriptions and authenticated sessions. We operate against the same Website Launcher, Website UI Integration, TAPE, and API Request surfaces your account already has access to.
Yes. Class 4-8 truck repair information from TruckSeries and Manager SE Truck Edition data is exposed through the same normalized API surface alongside light-duty automotive entities.
Supergood respects your account's entitlements. Labor, parts, fluids, and maintenance content from ProDemand and TruckSeries is surfaced only where your active subscription permits, rather than forcing a generic schema.
Yes. Beyond reads, the API supports writes such as creating estimates and repair orders, returning selected parts and labor items, and scheduling appointments back into Manager SE.