Shopmonkey API
Shopmonkey is an all-in-one shop management platform for auto repair, tire, quick lube, detailing, and heavy-duty service businesses, covering work orders, estimates, invoices, inventory, payments, scheduling, and digital inspections. An API lets you programmatically pull orders, customers, vehicles, inventory, invoices, and payment activity—and push updates like new appointments, estimates, and inspection results back into Shopmonkey.
What is Shopmonkey?
Shopmonkey is an all-in-one shop management software platform that helps auto repair and related service businesses streamline operations, communicate with customers, and increase profitability. Shops use Shopmonkey to manage work orders and workflows, build estimates and invoices, process payments, track parts and inventory, schedule appointments, run digital vehicle inspections, message customers, and monitor performance across one or multiple locations.
Core product areas include:
- Workflow & order management (real-time job, technician, and parts-order tracking across single or multiple locations)
- Estimates, invoices, and payments (online, in-person, and Buy Now Pay Later)
- Inventory and parts ordering, with QuickBooks sync for sales and inventory data
- Digital vehicle inspections delivered by text or email for upsell and approval
- Appointment scheduling with automated confirmations and reminders
- Integrated messaging, marketing, reputation, and reporting/analytics
Common data entities:
- Orders, Workflows, Appointments, Inspections
- Customers, Vehicles, Owners, Referral Sources
- Parts, Tires, Labor rates, Fees, Inventory categories
- Invoices, Payments, Statements, Purchase orders, Pricing/labor matrices
- Locations, Brands, Users, Roles, Payment types, Tax settings
- Messages, Notifications, Webhooks, Timeclock entries
The Shopmonkey Integration Challenge
Shops run their daily operations on Shopmonkey, and while it ships a documented REST API, turning it into reliable, production-grade automation across multi-location accounts still takes work:
- API key gating: API tokens are created under Settings > Integration > API Keys by admins only, so headless access depends on per-account provisioning and key rotation
- Rate limits: a rolling 60-second window returns 429s with Retry-After and X-RateLimit-Remaining-Minute headers that integrations must respect to avoid throttling
- Multi-location spread: orders, inventory, pricing matrices, and tax settings vary by location and brand, so a generic integration breaks across tenants
- Mobile-first workflows: technicians, inspections, and approvals largely flow through the app, so some data is captured outside simple form posts
- Order lifecycle complexity: estimates, authorizations, parts orders, labor, and invoices move through interdependent states that must be sequenced correctly
- Payment and accounting sync: payments, statements, and QuickBooks reconciliation require careful idempotency and matching to avoid double-posting
How Supergood Creates Shopmonkey APIs
Supergood delivers a resilient API layer over your Shopmonkey account—combining the documented v3 REST API with authenticated session flows where coverage is thin—so you integrate once and rely on consistent, normalized objects across locations and brands.
- Manages OAuth bearer tokens and credential rotation securely in a managed session
- Respects the rolling 60-second rate window with adaptive throttling, backoff, and Retry-After handling
- Normalizes orders, customers, vehicles, inventory, invoices, and payments across multi-location accounts
- Aligns with per-location pricing/labor matrices, tax settings, and role entitlements for compliant access
Use Shopmonkey with AI agents: Shopmonkey MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your locations, modules, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Shopmonkey adapter tailored to your account configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Shopmonkey evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a Shopmonkey account using an OAuth bearer token and establish a session for downstream calls.
Operations
/ordersList repair orders across locations with filters for status, customer, vehicle, technician, and date range.
Operations
/create_orderCreate a new repair order or estimate with services, labor, parts, and customer/vehicle associations.
Customers
/customersRetrieve customers, owners, and associated vehicles with contact and history details.
Operations
/appointmentsPull scheduled appointments with confirmation and reminder status across one or multiple locations.
Financial
/invoicesList invoices, payments, and statements with pricing, tax, and balance details by location.
Use Cases
Sync orders and customer data into your warehouse
- Pull repair orders, services, parts, and labor from every location into a single warehouse - Reconcile customers, vehicles, and owners across locations for a unified customer view - Stream order status and inspection events to downstream BI and CX tools
Automate scheduling and customer messaging
- Create and update appointments programmatically from your own booking flows - Trigger confirmations, reminders, and status updates without portal clicks - Push inspection results and estimate links to customers via text or email
Reconcile invoices, payments, and accounting
- Sync invoices, payments, and statements into general ledger and AR systems - Match payments to orders and QuickBooks records with idempotent posting - Surface unpaid balances and open estimates to retention and collections workflows
Keep inventory and pricing in sync
- Pull parts, tires, labor rates, and fees across locations into procurement tools - Apply per-location pricing and labor matrices to outbound quotes - Track purchase orders and parts returns against supplier systems
Technical Specifications
Authentication
OAuth 2.0 bearer tokens (admin-provisioned API keys) handled in a managed session
Connectivity
Documented v3 REST API at api.shopmonkey.cloud/v3, supplemented by authenticated flows where coverage is thin
Response format
Normalized JSON across Orders, Customers, Vehicles, Inventory, Invoices, and Payments
Rate limits
Adaptive throttling tuned to Shopmonkey's rolling 60-second window with Retry-After and X-RateLimit-Remaining-Minute handling
Session management
Automatic token refresh, credential rotation, and key-scoping per account
Data freshness
Near real-time pulls for orders, appointments, and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for order, appointment, inspection, and payment changes
Latency
Sub-second reads on cached entities; multi-second writes when posting orders and invoices
Throughput
Horizontally scaled workers sized to multi-location order and inventory volume
Reliability
Retry, backoff, and idempotency keys for order, payment, and inventory transactions
Adaptation
Continuous monitoring of Shopmonkey v3 API releases and per-location configuration drift
Frequently asked questions
Yes. Shopmonkey publishes a documented v3 REST API at api.shopmonkey.cloud/v3 using OAuth bearer tokens. Supergood builds on it and supplements with authenticated flows where endpoint coverage is thin, giving you a single normalized surface.
Each account is profiled against its locations, brands, pricing and labor matrices, and tax settings. Supergood preserves per-location configuration and entitlements rather than forcing a generic schema, so data stays consistent across the account.
Shopmonkey rate-limits requests over a rolling 60-second window and returns 429s with Retry-After and X-RateLimit-Remaining-Minute headers. Supergood applies adaptive throttling and backoff so you stay within limits without dropping data.
Yes. Beyond reads, you can create and update orders, estimates, appointments, and inspection results, and post payments—with idempotency keys to prevent duplicates across order and payment workflows.
API tokens are created under Settings > Integration > API Keys by an admin. Supergood works with your provisioned key in a managed, encrypted session and handles rotation, so your team doesn't manage credentials manually.