Shop-Ware API
Shop-Ware is a cloud-based auto repair shop management platform powering digital workflow, parts management, estimates, digital vehicle inspections, customer communication, and integrated payments for single-location shops and multi-shop operators. An unofficial API lets you programmatically pull repair orders, estimates, vehicles, customers, parts, and inspections—and push updates like new estimates, approvals, and status changes back into Shop-Ware.
What is Shop-Ware?
Shop-Ware is an all-in-one, cloud-based auto repair shop management platform that streamlines operations from digital workflow and parts management to customer experience and integrated payments. Repair shops use Shop-Ware to build estimates and repair orders, run digital vehicle inspections with rich media, manage parts pricing and inventory, communicate with customers via messaging, process payments, and track analytics—across single-location shops and multi-shop operations (MSOs).
Core product areas include:
- Team Management (Employee Management, AutoWrite, Digital Workflow, TechApp)
- Parts Management (AI Parts Matrix, Parts Inventory, Native Parts Catalog with fitment, pricing, and availability)
- Customer Experience (Marketing CRM, Online Service Scheduler, Digital Vehicle Experience, Messenger, Integrated Payments)
- Business Management (Estimates, Analytics, Capacity Management, Fleet Management)
- Multishop (MSO) solutions for managing multiple locations in one system
Common data entities:
- Repair Orders, Estimates, Quotes, Approvals
- Vehicles, Customers, Service History
- Parts, Inventory, Vendor Catalogs, Pricing Matrix
- Digital Vehicle Inspections, Inspection Media, Recommendations
- Invoices, Payments, Integrated Payment Transactions
- Technicians, Labor Hours, Capacity, Appointments
The Shop-Ware Integration Challenge
Shops run mission-critical workflows on Shop-Ware every day, but turning a portal- and mobile-driven product into API-driven automation is non-trivial:
- Web and mobile UI focus: Core data lives behind the web app and the TechApp mobile experience, with no broadly published, self-serve developer API
- Partner-gated integrations: Connections to QuickBooks, Motor, Carfax, PartsTech, and payment processors flow through approved integration partnerships rather than open endpoints
- Rich inspection media: Digital Vehicle Experience inspections bundle photos, video, and recommendations that are awkward to extract through screens alone
- Multi-shop tenancy: MSO operators need consistent objects across locations, but IDs, settings, and pricing matrices differ shop by shop
- Parts and pricing complexity: The AI Parts Matrix and native catalog blend vendor feeds, fitment, and margin rules that are hard to reconcile externally
- Authentication and sessions: Shop logins and session lifecycles complicate headless, always-on automation against the platform
How Supergood Creates Shop-Ware APIs
Supergood reverse-engineers Shop-Ware's authenticated web and mobile flows to deliver a resilient, normalized API layer for your shop or MSO—without waiting on a partner program or a published developer API.
- Handles username/password and MFA securely within a managed session
- Maintains session continuity with automated refresh and change detection
- Normalizes responses across repair orders, estimates, vehicles, customers, parts, and inspections so you integrate once and rely on consistent objects
- Aligns with per-shop settings, pricing matrices, and entitlements for compliant access across single and multi-shop deployments
Use Shop-Ware with AI agents: Shop-Ware MCP Server →
Getting Started
- Schedule Integration Assessment
Book a 30-minute session to confirm your modules, shop locations, and authentication model.
- Supergood Generates and Validates Your API
We deliver a production-ready Shop-Ware adapter tailored to your shop configuration and entitlements.
- Deploy with Monitoring
Go live with continuous monitoring and automatic adjustments as Shop-Ware evolves.
API Endpoints
Authentication
/authenticateAuthenticate to a Shop-Ware shop using username/password or MFA and obtain a session token for downstream calls.
Repair Orders
/repair_ordersList repair orders with filters for status, technician, customer, vehicle, and date range across one or many shops.
Estimates
/create_estimateCreate a new estimate or repair order with services, parts, labor, and customer details against a vehicle.
Customers
/customersRetrieve customer records, contact details, and associated vehicles and service history.
Inspections
/inspectionsPull digital vehicle inspections including photos, video, recommendations, and approval status.
Parts
/partsQuery parts catalog, inventory levels, vendor availability, and pricing-matrix outputs by shop.
Use Cases
Sync repair order and revenue data into your warehouse
- Pull repair orders, estimates, and invoices across one or many shops into a single warehouse - Stream RO status and payment events to BI, accounting, and reporting tools - Reconcile customer and vehicle records across locations for a unified shop 360
Automate digital vehicle inspection workflows
- Pull inspection media, findings, and recommendations as soon as a technician completes them - Push approved recommendations back as estimate line items without portal clicks - Route declined or deferred work to follow-up and marketing campaigns
Keep parts, inventory, and pricing in sync
- Sync parts inventory, vendor availability, and AI Parts Matrix pricing into procurement systems - Match parts usage and margins against repair orders for profitability reporting - Surface low-stock and reorder events to ordering workflows
Power customer communication and scheduling
- Sync customers, vehicles, and appointments into CRM and marketing automation - Trigger messaging and review requests on RO completion and pickup - Feed capacity and scheduling data to online booking and load-balancing tools
Technical Specifications
Authentication
Username/password and MFA handled in a managed, encrypted session
Connectivity
Authenticated web and TechApp mobile flows surfaced as a clean REST API
Response format
Normalized JSON across repair orders, estimates, vehicles, customers, parts, and inspections
Rate limits
Adaptive throttling tuned to your shop to avoid platform-side limits
Session management
Automatic session refresh, MFA replay handling, and credential rotation
Data freshness
Near real-time pulls for repair orders, inspections, and payments with optional scheduled batch syncs
Security
Encrypted credential vault, scoped access tokens, SOC 2-aligned controls, and audit logging
Webhooks
Event-style callbacks for RO status changes, inspection completion, approvals, and payments
Latency
Sub-second reads on cached entities; multi-second writes when posting estimates and approvals
Throughput
Horizontally scaled workers sized to single-shop and multi-shop (MSO) volume
Reliability
Retry, backoff, and idempotency keys for estimate, approval, and payment writes
Adaptation
Continuous monitoring of Shop-Ware releases and per-shop configuration drift
Frequently asked questions
Shop-Ware focuses on its web app, TechApp mobile experience, and approved integration partners rather than a broadly published self-serve developer API. Supergood builds a resilient API layer over your authenticated Shop-Ware sessions so you can integrate without a partner program.
Yes. Supergood normalizes objects across every location in your multi-shop operation, preserving per-shop IDs, settings, and pricing matrices so you integrate once across the whole group.
Yes. Inspection photos, video, findings, and recommendations from the Digital Vehicle Experience are exposed through the normalized API alongside the related repair order and vehicle.
Parts catalog, inventory, vendor availability, and AI Parts Matrix pricing outputs are surfaced through the API per shop, so you can reconcile usage and margins without re-implementing the matrix logic.
Supergood continuously monitors Shop-Ware releases and per-shop configuration drift, adapting the adapter automatically so your integration keeps working as the platform evolves.